MDLIVEReviews of mdlive.com

Scheduled an appointment with MDLive for a service that was listed on their website. Once on the call, they said they could not provide that service, but I was charged for the visit. I called MDLive to explain what had happened, but they refused to provide a refund. Had I checked the BBB website before making that appointment, I would have seen that MDLive is BBB rated F, which indicates the lowest level of consumer confidence in a business. I should not have trusted MDLive.

I have been using MDLive (for Cigna) for about 5 years. In short, it was not too bad at first, but as time has been progressing, the quality of its service continues to decline. I had my PCP and behavioral health teams on MDLive. Appointment management is terrible: one needs to cancel an appointment before being able to reschedule one, unless your provider schedules your follow-ups with you, it can take months to get another appointment. Lab work has been "experiencing a national outage" for about 3 years now, so lab orders take at least one week to get through, if they even make it to the lab. Referrals do not work properly. MDLive pushes Express Scripts pharmacy delivery services hard, but this service is so bad (delayed prescriptions, issues with insurance, can't get a hold of my MDLive PCP, medication doesn't arrive on time), I opted out of it. Save yourself the stress and frustration and see an in-person provider for recurring appointments. Urgent Care and one-off appointments work fine, solely cause alternatives aren't usually better, but do NOT recommend recurring care through MDLive.

THE WORST EVER! STAY AWAY FROM THESE CROOKS. They just want you keep scheduling appointments one after the other without proper diagnosis. Doctors are pathetic. I will never ever use them again.

Please... do not use MDLIVE! We have tried them twice and both times was terrible! They will not give medication in hopes you will have to call back. First experience the doctor told my husband he needed to see a "real" the call lasted maybe 3 minutes long(most of which was verifying info,) yet we were still charged $68. The next time we were dumb enough to use this service, I was out of town and had dealt with sinus issues for weeks. I clearly know signs of a sinus infection. However, I was prescribed a nasal spray. Cigna is amazing but it makes me sick(pun intended) that they promote the use of MdLive. I hate MdLive and I think they are crooks!

Horrible and unethical company. Their site said they can handle prescription refills over virtual appointment. I put the reason for my appointment was for prescriptiin refill and listed the exact medication. Dr. Shannon Ellis called me for 2 min to cancel the appointment saying they don't prescribe the medicine on virtual appointment, then hung Up and charged me the full $105 for a virtual appointment care. No service was rendered and no questions asked in this 2 minute phone call for him to cancel. Mdlive customer support has been unhelpful and tell me oh well, it's already charged and nothing they can do. This is unethical, and they should have not even let the appontment be scheduled if they don't provide any service for that, when I clearly stated that as the purpose of the appointment when scheduling it. Extremely upset over these crooks who havnt done the ethical thing. At the very least they should change the $105 full appointment fee to the $25 cancel fee since they canceled it, but they havnt done that.

Hoo boy! After today’s frustrating experience with MDLive, I reviewed online feedback and found many others reported similar issues. My encounter involved rude, abrupt, and dismissive physician assistants (PAs) who didn’t listen and hung up before resolving my concerns, reflecting a common experience. During my initial call, the first PA hung up before completing our conversation. After waiting 15 minutes without a callback, I called again and reached a different PA. This second PA stated they couldn’t prescribe the medication the first PA had indicated was possible, citing MDLive’s “policy,” which raised my suspicions about inconsistent practices. She offered to connect me with the original PA but then hung up. After 30 minutes with no follow-up, I called the support number to speak with the first PA. I struggled to understand him due to a heavy accent, and he too hung up. Both PAs seemed rushed, frequently interrupting me, suggesting they were constrained by a call time limit. Ultimately, I visited my local urgent care, where I promptly received the needed treatment. I have filed a complaint with Cigna and plan to submit a grievance to Medicare. Several reviews highlight similar issues with this Cigna-affiliated service, and I’m astonished Cigna continues to partner with MDLive given these consistent problems. This will be my last encounter with them.

We have to go to see our pediatrician because this doctor thinks this ear pain will go away with Flonase and the Sudafed behind the counter. I don't want him to take the stuff behind the counter. He is in pain give him some freaking antibiotics instead of the other BS. Why let him be in pain longer because of your fear of giving antibiotics for ear pain? Wasted of GD TIME.

I did an e-treatment for my symptoms, even sent photos of my red, splotchy throat and the person I got diagnosed me with just a cold. Even said I did not need antibiotics in their response message. A couple days later I felt worse and went to a real doctor. Turns out, I have strep throat. My throat was in real pain and I could have passed it to my husband by that point! I was awfully misdiagnosed, dangerously misdiagnosed. I called to get my money back and complain, but they will not give me a refund for the bad service. Do not use this, go to a real doctor.