MDLIVEReviews of mdlive.com

I used MDLIVE for a 3 AM virtual visit because I was in pain and needed antibiotics urgently. I was told the prescription would be sent immediately to a 24-hour pharmacy so I wouldn’t have to wait for care. Instead, I waited over 7 hours just to get the prescription sent — and when it finally was, the medication was prescribed in a form that my insurance didn’t cover. The pharmacy explained that capsules (which cost around $10) were covered, but MDLIVE had written it for tablets (which cost over $70). The pharmacist couldn’t substitute it — only the prescribing doctor could change it. I called my insurance (Cigna), and they confirmed that only the provider can change the prescription — but MDLIVE’s doctor was completely unreachable. No call back. No email. No follow-up. Nothing. At the time I’m writing this review, it’s been over 14 hours since my appointment, and I still don’t have a filled prescription. This entire experience has been an exhausting waste of time and money. The provider was unprofessional, barely visible on screen, didn’t let me explain my symptoms, and the “After Care Instructions” just linked to a generic blog about insurance — not medical guidance. MDLIVE failed on every level: • Failed to deliver timely care • Failed to ensure insurance compatibility • Failed to provide a reachable provider for follow-up • Failed to protect patient safety I’ve requested a refund and was told it would take up to 45 business days. Frankly, I don’t think this company should be allowed to call itself a healthcare provider. I wouldn’t recommend MDLIVE to anyone — even in an emergency. Go literally anywhere else.

I wish I could give MDLIVE zero stars. I have a raging sinus infection and they could not give me any antibiotics. They said I had to have symptoms for two weeks before they could prescribe antibiotics. If I waited two weeks I would be in the hospital. I went to urgent care and they laughed when I told them what the MDLIVE Doctor said. I ended up getting a zpack, steriods and something for my cough. Seriously don't waste your money just go to urgent care.

One of the WORST DOCTORS EXPERIENCES EVER. Do NOT use this place. Now I have no more money to see my doctor and im missing work, and im getting sicker and I can't get treatment. These doctors diagnose you without seeing you and ignore your medical history. They will not listen to your concerns at ALL and are on a very high horse. DO NOT USE THIS COMPANY YOURE BETTER GOING IN OR YOULL WASTE TIME AND MONEY!!

my insurance company sent me to them to get a referral for labs, they were unable to assist. They charged me as uninsured, even after calling with the insurance company to inform them I am insured, they have not addressed this, it has been 2 months, I did everything they requested, they are still charging me as uninsured and refuse to assist in the matter.

I wish I would have read these reviews before paying close to 100 dollars for terrible care and terrible service. The doctor was not at all checked in to the appointment and could have cared less. My plan of care treatment/medications did not work from the start, and they wouldn’t do anything about it, just said to go see a doctor in person. What is the point of going telehealth?! At one point I mentioned a condition, she goes ‘well I can’t see it so I don’t know’. Like what?! Ask for an additional pictures. Probably has to do this because she has failed at in person doctor care/sucks at being a doctor. Stay far away. It’s a money grab.

Horrible Customer Service ! I had to follow up on an Appt and could not understand the Rep who was in the Phillipines. Broken English and horrid grammar. He refused to transfer me to anyone. Called back..got a second rep in Phillipines with horrid English..He finally transferred me to a "Supervisor Line" that hasa 3 to 4 day wait for a return call. Look @date MDLive replied..6 months later and have me calling same number

Was not connected to a doctor after 2 hours of waiting this morning after continually being told that it would only be 5 more minutes. Finally had to cancel - my urgent care was able to get me in fine - but it’s disgusting that I couldn’t get any medical assistance with what I’m paying in monthly premiums.

Garbage! Complete waste of time and money. The doctors or whoever you talk to can only give you a doctor's note for so many times. A allotment. Really! Haha very funny. What a joke all they want is you money to waste your time. Not recommended and definitely don't spend your money on incompetence. They don't care only want money. Not a desire to help you with everything which includes a doctor's note for an excused absence. Please seek professional help elsewhere.