Barbora M.
Stupid policy and waste of time
They messaged me "Due to platform limitations, our providers are unable to complete or sign external forms." I needed a physician results form filled out so that my labs can be sent over to my employer to receive credit/rewards. My husband had no problem getting his pcp to do it but because i unfortunately went with MD Live to do my pcp appointment and labs, now I'm screwed and will have to do a new lab appointment (and pay for it) to get the $300 from my husband's employer. Such BS they wouldn't fill out this simple form! I thought they would be convenient but I guess NOT. Terrible policy and I wish I knew this ahead of time. Will never recommend.
Response from MDLIVEDec 11, 2025
We apologize for the unsatisfactory experience you had, We are committed to patient satisfaction and would like to improve your experience. At your earliest convenience, please contact our customer service line at 800-400-6354 to speak with a Health Service Specialist for assistance and to address your questions or concerns.




