MDLIVEReviews of mdlive.com

I had trouble using the app. It wouldn't let me schedule an appointment so I had to call. The lady I spoke with was rather hateful and seemed like she got irritated when I asked her to change my contact number. She was talking so fast and didn't give me the option to answer. So, I waited until she was done talking. Then the Dr called and I explained all the symptoms. She said it sounded like a virus and the medicine wouldn't work so she wasn't going to prescribe any. The next day my child was so pitiful I decided to take her to her pediatrician. Her fever wouldn't break even with Tylenol or ibuprofen and she had diarrhea. The pediatrician squeezed us in, he said it was a bad sinus infection and wrote a script for erythromycin (which is to treat a bacteria infection...not a virus) and she felt much better within hours of taking the medicine. Mind you, I had waited and tried to treat my child for a week before calling MDLIVE. At that point, it wasn't just a virus and she should have known that!!!

Not worth the time and energy. Seriously a waste of time.

The doctor I spoke with was AWFUL. Would not listen to me, kept talking over me, would not let me explain the situation with my son. She was rude and condescending. Only after raising my voice and telling her she was not listening to me did she finally somewhat listen. Would not recommend the woman doctor I delt with. Not at all. Was not happy with her.

I had done some research, thought I had shingles, called, got a lady doctor, and she did not listen to what I said, but decided that I had poison ivy and called in a script. Even after I told her that there was no way that I could have poison ivy she came up with a scenario. The doctor further stated that there were no nerves in my pinky finger? Today I went to see my primary care doc, he took one look and said, "Shingles from the C-8 Ulnar nerve root". there is a 72 hour window for the anti viral meds to work so I hope the Mdlive doctor did not blow my chances of quicker recovery.

We spoke to a representative and they helped us submit our request for a consultation. Dad process took about 25 minutes. We then got a call about 30 minutes later from my doctor just to tell us that she cannot help us due to the fact that our toddler is under three years old. I am disappointed that that was not communicated to us initially

I was very disappointed to find that instead of being able to prescribe me basic medication, available everywhere, which every app in America can do, that this app provided by my insurance company was unable to do so. I found the doctor to be kind and compassionate, but unable to provide any service at all. In fact, I was directed by their Dr to buy the meds I need from another online website. It is shameful that I can buy these meds on Amazon myself, but not through an actual doctor or "medical service." I wont be back to this service. I will also be informing my insurance provider how useless this service seems to be. I can be prescribed these meds without even meeting a Dr. on Roman or any ED website. The whole point of a service like this is to allow more privacy and convenience. I am quite sure if they cannot perform this very basic service that anything more serious would be the same recommendation to meet an actual provider in my area, allowing their company to shamefully charge my insurance for services they have no intention of providing. To make it worse, the process to sign up to their app took more than an hour, because the app would not accept my birth date or my husband's birth date at sign up. Calling it s format error, when your app enters the formatting itself. Then, to really heat things up, when I wanted to leave a complaint, this service declined saying I had not confirmed my email, which I did. Thus limiting my complaint to an email outside the app, which doesn't open itself. Their app and business model has serious glitches, the service is a farce and customer service is none existent. Not allowing customers to complain violates several ethical online practices.

This doctor was the worst , wouldn’t help me or even listen to my concerns. Also talked crap about other doctors methods that have treated me in the past. I shouldn’t have been charged a fee for someone who did nothing not even an antibiotic script nothing. Just wash and put triple antibiotic and you should be good. Really? Keep the 20 I’ll never use this service again.

This was a bad experience. I generally never write reviews but this is important. I waited for an hour past my appointment time, my doctor kept repeating themselves, did not listen to me about what I was telling her about my throat and told me to go in and see a doctor that telemedicine was not the way. Ok... she was rude and would not listen to me even though I told her I had been through this before. I requested a refund and customer service was rude as well. Horrible company and experience. Would not recommend and honestly I will never use telemedicine again. The whole experience was not as advertised and t is rediculous to charge $60 to tell me to go see a clinic. You need to work on customer service and customer experience.