MDLIVEReviews of mdlive.com

Response from MDLIVENov 14, 2018

Hi Kelly, we are so sorry about the problems with getting in touch with a doctor. Our team would love to speak with you further, as we are very concerned about your experience. Please respond with an email you can be reached at, at your earliest convenience. Thank you, we greatly appreciate taking the time to give us your feedback.

Response from MDLIVENov 5, 2018

Hi, Malory. We are so sorry to hear that you did not receive the treatment you expected. We would like to discuss your concerns personally, and we will contact you as soon as possible. Hope you're feeling better.

Response from MDLIVEOct 30, 2018

Hi, Jeffrey. We're so sorry to hear that your experience with MDLIVE wasn't what you expected. There are many reasons why we would refer you to in-person care, and all of them have to do with protecting your health and safety. However, we are concerned about how your visit went, and we would like to discuss it with you. We have escalated your concerns, and someone will be in touch with you shortly. Hope you are feeling better.

Response from MDLIVEOct 29, 2018

Hi, Elisabeth. We are very sorry that you did not receive antibiotics for your condition. However, our doctors do not take the decision to prescribe antibiotics lightly, as there are risks associated with antibiotic use that need to be carefully considered. If you disagree with the diagnosis, we always encourage you to seek a second opinion. We would also happy to reach out to you to discuss your concerns. Someone will be in touch with you soon, thank you for taking the time to give us your feedback.

Response from MDLIVEOct 29, 2018

Hi, Douglas. We're so sorry to hear that your experience with MDLIVE wasn't what you expected. There are many reasons why we would refer you to in-person care, and all of them have to do with protecting your health and safety. However, we are concerned about how your visit went, and we would like to discuss it with you. Someone will be in touch with you via email shortly, thank you!

Response from MDLIVEOct 29, 2018

Hi, Virginia. We are very sorry that you did not receive antibiotics or other medication for your condition. However, our doctors do not take the decision to prescribe antibiotics lightly, as there are risks associated with antibiotic use that need to be carefully considered. If you disagree with the diagnosis, we always encourage you to seek a second opinion. We would also happy to reach out to you to discuss your concerns. Someone will be in touch with you shortly, thank you!

Response from MDLIVEMar 12, 2019

Thank you, Trey, for providing the positive feedback. We are glad the MDLIVE service has been made available to you and you are able to use it in a time of need.

Response from MDLIVEOct 29, 2018

Hi, Timothy. We are very sorry that you did not receive antibiotics for your condition. However, our doctors do not take the decision to prescribe antibiotics lightly, as there are risks associated with antibiotic use that need to be carefully considered. If you disagree with the diagnosis, we always encourage you to seek a second opinion. We hope you are feeling better.