MDLIVEReviews of mdlive.com

1/19 I called in with a severe sore throat with swelling in my neck and white spots on my tonsils. The doctor said that a memo had just come out saying that there’s a viral throat infection going around so she didn’t even consider the fact that this may require antibiotics. I emailed back the next day and explained that I was feeling much worse. I’ve had a fever on and off for 24hrs and my mouth and throat are so swollen that you can see the lumps on my throat from the outside. Still refused an antibiotic and told me to rinse with salt water. I don’t know why doctors treat antibiotics like a controlled substance. But I guess that’s what you get with an online doctor who has no history with the patients they are seeing. Waste of time and money unfortunately. 1/20 UPDATE : down to one star as I just ended up in the urgent care with such severe strep throat that I was vomiting. Honestly don’t trust MD live. This could have gotten very dangerous had I taken the advice to “let the virus run it’s course” that I received from this service. This doctor also encouraged me to spend time with my baby niece and nephew this weekend since what I have is not contagious. It could have been so bad if I had taken her advice. Strep is very dangerous for infants.

MDLive replied that "Our refill services are only intended to be used under certain conditions. You can find more information about our prescription refill policies on our website." You have to search for their limitations on prescriptions. Why do they hide these conditions under statements that would lead a normal person to think there were no limitations. DECEPTIVE. The limitations MDLive has on prescriptions should be in BOLD letters not hidden. MDLive hides the fact that they are limited to 30 days for all prescriptions. If you are looking for a prescription, DO NOT use them. This service is not a replacement for a general physician. Go to your regular doctor. This service is not worth it in the long term. 1. Strep Throat cannot be diagnosed by just looking at your throat. A test is the only way to determine if you positively have strep throat. A phone/video doctor cannot determine this. 2. What level/skill of doctor are you going to find on a service like this. Good doctors are usually busy with patients face to face.

Absolutely awful experience. I had a full blown sinus infection and double ear infection (went to urgent care after the teledoc “appointment”). I was also reprimanded for forgetting a medication I was allergic to. Brought me to tears. Definitely NOT worth paying for.

Dr didn't help and also billed Incorrectly. Paid $40 when it should have been $5 and Dr's advise was useless. I thought I might have pink eye, Dr advised me to use lubricating eye drops and Sudafed. I work in a pharmacy and was just confused why he recommended Sudafed in the first place cause I had zero congestion. I bought some otc eye drops and they just made my eye worse and couldn't even use them. Thankfully my symptoms just went away in about 3 days. I had a consultation in October, i knew my copay thru my insurance should have been $5, upon registering before speaking to anyone I saw it was charging me $40. I called my insurance to clarify before proceeding and they said it should be $5. I continued with the prompts and hoped it would adjust on the next screen or after the consult. I had my consultation with the Dr and immediately afterwards I called the customer service line. Someone I spoke to said my claim would be under review. In November I still didn't receive a refund. I called again and another person said it would take a full month. It is now January and I have not received a refund. I've sent 2 other requests thru the website and 1 email with no other response.

Update: As you can see below, MDLIVE has reached out asking for me to send them an email. I did, on the same day they wrote their response. It has been 4 days and they have yet to respond to my email. Don’t be fooled by their facade of care. I was a firm believer of telemedicine until my second experience with MDLIVE. I scheduled my appointment as a video call and received a call from a representative asking if I would accept a voice call appointment. I was hesitant and insisted that I prefer a video call. They asked if I had any visual symptoms. I said that I did not know and again urged a voice call for the sake of “quicker turnover”. I agreed, after being pressured into it. The voice call led to a misdiagnosis that could have possibly been prevented with a video call. They put their quicker turnover and profit over my patient care which led me to suffer through additional pain, and expense for further treatment. Do not try on MDLIVE or let them pressure you into anything.

The doctor that I spoke with stated that I had more than A uti saw the doctor and that's all I had paid for MD service and still had to see a provider basically cost more.

If I could give less than a star, I would. After 18 minutes on hold, an additional 22 doing their intake questions, I followed their text to upload a photo of my son's issue. When the doctor called, she told me that there "was no picture" (although I had a confirmation from their site stating that it had successfully uploaded) and she hung up on me. I then got a message saying that I "Missed my consultation". And the nerve of charging me for a phone call that I was hung up on? Come on.

Did absolutely nothing goe me. Still had to pay the $39.ended up going to see a nurse practitioner, had to pay that bill also. All i had was a sinus infection that they should have been able to diagnose