MDLIVEReviews of mdlive.com

They advertise themselves to be a 24/7/365 service and this is simply false. I woke up in the middle of the night with pink eye symptoms and it was extremely uncomfortable so I wanted something called into a 24hr pharmacy so I could get some relief and sleep. So I gave them a call and set up a consultation I answered medical history questions and describe my symptoms. The guy who scheduled my consultation told me I'd be getting a call from a Dr. within an hour. During this hour I received 2 phone calls from a recording telling me there were longer than normal wait times but I was still in the queue. Shortly after the hour a lady called me and informed me that there were currently no doctors on call and would not be for another 2 hrs. By this time urgent care would be open so I removed myself from the queue. 1. If you advertise that you are a 24/7/365 service that means there is always a doctor on call! 2. Why take all my information if theres no one on call to take the consultation. I would also like to add that this is a benefit offered through my employer so I do not pay the copay for their services. We previously had my ideal doctor and I never had any problems with them.

We have tried MD live twice and both times the dr refused any treatment and we ended up at our primary care or urgent care to get the treatment we needed. Waste of time and money and doctors don’t actually want to help. The appointments lasted around 90 seconds. What a complete joke!

All I needed was a prescription sent to a nearby drug store while I was on vacation. The Doctor was immediately dismissive and refused to listen to my concerns despite explaining in detail multiple times. She also seemed to be threatened that I researched my symptoms before contacting her. (If doctors would actually try to help their patients, they wouldn't have to self diagnose...) After going back an forth with her "supervisor" she finally told me she wasn't qualified to assess my condition and write the prescription. My appointment request clearly stated why I was contacting them, so why was it accepted in the first place?

My daughter tried this online service for the first time and was rushed off the line after paying her co-pay. She was told to see a specialist and given a medication that she said she had 8 years ago without being given other options. When she called back to complain, she was basically told that she didn't have a valid complaint. They finally gave her a credit toward her co-pay. The only time we'll use that is if we have a sore throat or sinus infection, since it appears that's all they are capable of handling.

Be very careful. They cannot remove photos after they have been uploaded. They also appear to have zero control over sensitive data which should scare anyone. AVOID! And just pay the copay for your PCP or ER. Now I have to upload thousands of random pictures to hide my medical ones.

Doctor did not really care to listen to my symptoms and I was misdiagnosed.

Called because my back is about to go out & requested prednisone steroid. Used MD live last year and they gave it to me no problem. They said they now consider steroids a contolled substance. It is not a controlled substance per DEA. Asked for ant inflammatory & muscle relaxor. Apparently they consider those controlled substance as well. What a waste of time!

Gave diagnosis that could turn into pneumonia but refused to give presciption. As long as they got their money guess they don't care. Ended up going to clinic full of other contagious people to see a real Dr and got necessary meds.