MDLIVEReviews of mdlive.com

I used MDLive because I don't have health insurance. I suddenly got a bad UTI and needed antiobiotics. I signed up on their website and was contacted by a doctor almost immediately. He said he confirms I have a UTi and prescribes me Bactrim. Well, I specifically asked him and a MDLive worker if the antiobiotic doesn't work, can I get a new one without having to pay the $75 dollars again. They both confirmed that I could. Well, here I am. Five days later, with a UTI. I called MDLive to say that I needed another prescription and that the doctor I spoke with will change it. SHe insisted that I must pay another $75 dollars before I can change my prescription. So I pretty much paid $75 dollars to hope and pray that the antibiotic I received works, or I'm stuck paying another huge chunk of money. Totally messed up. I would never have gone with this site if I wasn't able to get different meds, but I was told by the doctor AND a worker at MDLive that I was able to and it would be no problem. Horrible customer care, and the lady I spoke with acted like she had literally no idea how to do her job. Never going to use MDLive again.

I called Live MD for the convenience of getting my problem solved without taking off from work if not needed. I have had a lingering sinus infection that is going to my chest , runny eyes, ears blocked . A typical upper respiratory infection. I called to see if I could please have an antibiotic and a steroid pack . She asked me several questions that didn’t even relate to an infection and then told me to go to my PCP and have them refer me to a specialist for COPD . I was livid. Waist of time and money. Went to walk in clinic and was treated for an upper respiratory infection. I was much better in a few days. You never know if you’re going to get someone that believes in medical treatment or not. I will never return .

The doctor offered me no useful advice. I was told to manage my symptoms the way I already have been with the same ineffective medications. Then he said to call back (for another 75$) if symptoms persist for four more days. This was a waste of time and money. I’d be better off going to a Walgreens walk in clinic where they actually listen to me and aren’t afraid to prescribe the medications I actually need to get rid of a sinus infection.

The Doctor was very nice and asked lots of questions about my symptoms. Very helpful

Very difficult to understand the doctor. Then, come to find out, they won't prescribe Z-pak (or likely any antibiotics). All they want to talk about is OTC. I can do that without a phone call. Took 1/2 day off of work, went to my primary care physician, got a script for Z-pak. Isn't that what this is supposed to avoid - taking time off of work? Don't waste your time or co-pay for this service. Update Just contacted MD LIVE as requested. Nothing helpful and here is the interesting part - YOU CANNOT REMOVE YOUR CREDIT CARD FROM THE APP!! They had to open a ticket for me to get it removed. BEWARE: DO NOT PUT YOUR CREDIT CARD INTO THE APP!! That's why I moved this down to 1 star.

They refused to issue an antibiotic, when that is the only thing I ever have needed from them in multiple years. I had to go to my doctor, who charged me a $100 co-pay just to call in a prescription for a Z-Pack. MD Live refused to call in the prescription. They then refused to answer questions, they refused to address our complaints. Today they called back in response to an email my wife wrote complaining about the service. They have no accountability for who is calling and how to get back to a specific operator. They have no accountability and take no notes, nor do they offer a case number. Any time you want to talk about a problem, you have to start over with the same first level people. They refuse to escalate the problem to a supervisor, too. When I said I wanted a supervisor, they said one would have to call me. They never called. My wife wrote another email about that. I'm pretty sure it was the same woman who we spoke to earlier today on the phone, but someone called to "address our concerns" and when she realized she had already talked to me and stiffed me on a supervisor, she immediately hung up! This is one of the worst customer service experiences I've ever had in the medical field, and that's saying something. They have one job, and they will not do it. Not that they CAN not, they WILL not. Response to their canned "call us" response: Why would I put myself through your hoop jumping again just to have you dismiss my concerns and hang up on me when I request a supervisor? The person I call will have no notes, no record of any of this. You have proven you are inefficient at best, incompetent at least, and bordering on malicious.

I did not receive good advice and needed to go to the emerency room anyways

I had a sinus infection and needed an antibiotic. I thought this was exactly the type of need that MDLive was for, but the Dr. would not prescribe an antibiotic for me - only suggested a nasal steroid (which I already had). I requested a refund, but haven't received.