MDLIVEReviews of mdlive.com

Horrible service! Set up an appointment for my two year old at 2:00 and kept him up from his nap since it would be a video call. Received a phone call at 3:30 stating a Dr. would be available in in the next couple of hours. Our pharmacy closed at 6:00 and a complete waste of time for us and our child. When we first used MD Live years ago the call was within minutes. We also used for my daughter around a month ago and took almost two hours. I was hoping this was just a one time thing. After today I see it wasn’t.

I was in very bad pain and I voiced to the Dr. that I went to eye doctor thinking I had an eye infection but that wasn't it but told it was a sinus issue. I secondly used MDLIVE and was told just to take ibuprofen. I stated I had already don't that and I was in got pain. I ask if maybe antibiotics could be given, he told me NO not for 10 days. Now to me that did not make sense due to the pain I explained I was in. Then I ask do you think Sudafed will help, he say it could. SO I ask what kind since there was many (I was in Walgreens already)and his response was ANY KIND. At this point I WAS DONE!! I did go to an Urgent Care and I did indeed have a Sinus Infection. NOTE: I just wanted to say I have used MDLIVE before with video chat when I was out of town and it was very helpful in an urgent time. So it just may be the person I encountered this time. I WOULD TRY USING AGAIN.

Awful service Doctor look like she was somewhere in a different country barely spoke English I have a small child that has had cough and flu symptoms for 3 to 4 days now pediatrician is closed on a Sunday so I decided to try this biggest mistake ever biggest waste of $15 she told me just to let it run its course I know he has an air infection and a sinus infection and just needs anabiotic’s she basically hung up on me and was very rude so now I’m taking my child to the ER what a waste of time

Dont see Dr Eldon Beard, I have had a sinus infection for over 10 days with all the symptons and he would not prescribe an anitbiotic. He also hung up on me when I aksed him to repeat the symptoms. Ended up going to a walk in and they prescribed me an antibiotic and predisone

Disgraceful service for a company that is involved in health care. The Doctor was fine and the wait was only 30 mins but that is the end of the good part. Prescription never showed up at the CVS pharmacy. 5 hours, three calls to customer service at MDLIVE and two trip to CVS Still no resolution...total runaround. The customer service people have no interest in resolving problems, just mindlessly giving lip service to "escalate" issues. Oh..even got the "re-escalate" line. They need to train and hire some competent people.

Doctor told me there was nothing that could help my symptoms and I just need to let it run it’s course, antibiotics wouldn’t help. Which is fine that’s all I wanted to know is if it’s something treatable or not (coughing, sore throat, fever). I couldn’t afford to go to an urgent care and I’m glad I didn’t since it’s apparently something that’s not treatable anyways. But then the doctor got kinda rude when I asked for a doctors note for my work (which it says on the website they can do). He said “yeah I’m not gonna do that, if ur actually sick then u can go get seen in person” ..... what the hell is this thing for then if not to get help when ur sick. Are u implying that I’m faking my symptoms? Or are you saying that u guys aren’t able to actually help? He could have just said nicely explained that he couldn’t give me a note and it would have been fine. But instead, the Doctor was very rude and unprofessional and I still don’t understand the purpose of this website. Over $100 million in funding but yet they still can’t hire decent doctors.

Waste of time and money. spend the time and money to go to a doctor in person because that's what they will tell you to do anyway.

I was just charged again by MD Live and I have not used their service in 2+ months. I’ve left 4 voicemails for their Billings team over the last week and no one ever answers the phone or returns my call. If I don’t hear from them soon I will have to classify it as fraud with my bank