MDLIVEReviews of mdlive.com

Same HORRIBLE experience as many others on here. 1st off chose this as an option via my company's portal insurance provider instead of going to urgent care - Scheduled yesterday around 3 pm - waited in queue for about 2 hours - received numerous texts and calls giving status update about a "doctor will be with me soon" - Replied back to text message about still willing to wait - then got a notification that I missed my appointment while my phone in had off silent. This happened up through today - now 5:32 pm next day (repeated same process about 4 times) - last call the rep stated "Oh no this has never happened to any of our customers before we have almost a 5 star rating - it must be your phone. You must have private numbers blocked." Uggggh and no I have no such parameter checked on my iPhone; I am receiving your text messages and status update calls just fine as well as other phone calls throughout the day from clients and family members - "Oh, that is the problem, we've had issues with this before from other iPhone users. Really, You just said this has never happened before. Well, I can get a supervisor on the phone for you. Ok, that will be fine - What time do you want he or she to call you back - LOL Classic!!!! Please, do not charge my card the doctor's visit or cancellation fee, because this is NOT my fault...#Caveat emptor

If I could do ZERO I would!! This has been the worst experience ever!! I started by calling 12/21 at about 600pm.... I continued in the waiting room. I spoke with a rep and she said that we were in the queue and would be called. I continued to wait and finally called again at 930pm. The rep at this time was very apologetic and said that there wasn’t a provider to help. She offered to schedule an appt for this morning at 1030am. We did. However she said for some reason they had Colorado listed as eastern time so it might be 1230. I was holding my phone starting at 10am. I received an email at 1044 that our appt has been canceled!!’ I called in and the rep said that they had a lot of calls today and that they canceled my appt and placed me in the waiting room. UGH!!!! I then proceeded to wait and wait to be canceled again around 2pm. I rescheduled for-the waiting room again and am NOW sitting at urgent care!!! I just now cancelled my appt with you!!! My 14 yr old prob has strep and had your business told me that I would get such crappy service for the last 24 hours I wouldn’t have wasted my time!!! I will NOT recommend this system to anyone within my employer and I will certainly forward this email to my HR department!!! I will also place this same review on the rating!!

Spent 4 hours waiting to speak with a doctor. Had 2 appointments come and go without a call from the doctor. Had two “next available” appointments come and go. All four times I spoke with a customer service representative that had no clue what to do to help other than setup another appointment. I should have just went to Urgent Care and waited. I would have had a better chance of seeing a doctor. It’s an absolute shame what the United States health care system has turned into.

I love my doctor and get very good treatment from her. However, the portal MDLive uses is a nightmare. It's full of technical glitches and they make no attempts to fix it. I have to call their Help Center every time I make an appointment and they walk me through the same steps I just did, then they say they don't know what else they can do. When a button on the site doesn't work, they have no tech support. None. The doctor and I have found ways around it, but then those fail and we have to figure out something else. Making an appointment is impossible unless you can sit around waiting all day to catch their phone to confirm it - sometime in the next few days. Unfortunately, I have a job in which I actually have to work during my work day and cannot sit around taking calls. Theoretically you should be able to confirm your appointment within their portal, but it never works. After a year of fighting just to set an appointment I have given up. There are also mandatory surveys you must take for their marketing staff in order to make an appointment. The worst is "where would you have gone if you didn't use MDLive?" The only possible answers are in a drop down box so you are forced to answer "the emergency room" or "I wouldn't have received care" which is great for their marketing, but isn't true. If you decide to use this system I wish you the best of luck.

My appointment with mdlive was great as far as the doctor interaction and follow through with my pharmacy for my antibiotic but the charge was supposed to be 10$ with my insurance plan. Though I have called and emailed the charge for my visit remains at $40 and I’m unable to get any response whatsoever. Very frustrating since otherwise it was a positive experience.

MDlive is of no help, at least not for me with bronchitis and/or flu. This morning woke up with a worse fever than 3 days ago (100.9) chest heavily congested, not sleeping, ear aches, sore throat, dizzy. My normal temp is 97.6 so 100.9 is getting up there for me. I 'chatted' with 2 different clerks (not doctors), advised to go online to file report/my needs which I did, but then got into a loop--kept being asked the same questions, same page, with no indication of why my answers weren't being accepted. -- Went back to 'chat', AGAIN, I replied to question about what was going on & then the listener disappeared. I complained. Finally, She came back on & 'thanked' me for allowing MDlive to help me ---gawd! ha, ha--heeee. Crazy. Husband taking me to my local physician. Exactly how is MDLive suppose to help people? -- Recommend that you note time you 1st was in contact with these people (chat, over phone, online); that gives you a paper trail. I asked for printout of just the chat--- apparently hell will freeze over before that happens.

I called in for bronchitis and got a 3 day prescription of Tussein...in pill form. Waste of time and money.

I called in for a sinus infection and was given an over the counter medicine. No antibiotics. Waste of time and money