MDLIVEReviews of mdlive.com

My employer has only offered the service of MDLIVE for about a year now, and until last week, I had never had to use it. My older daughter came down sick and we went through the steps to set up a consultation with a doctor and were put in line. We initially were told it would be an hour and a half (even though it says the average wait time is 15 minutes)...that time frame came and went and we were contacted periodically being told it was unusually busy which was the reason of the extra long wait. After several hours, we had to contact them again and were told the doctor who was assigned to consult with my daughter was not even scheduled to be in to work until 5pm (which was several hours from that point in time). Why would a reputable company assign a patient to a virtual waiting room with no chance of speaking with a doctor who is not even on his shift yet and would not be working for several hours after the appointment time? I thought it may have just been a glitch in the system, so today, when my younger daughter came down sick with almost the exact same thing, we decided to give MDLIVE another opportunity to show how they run their business. We went through the same process as before, and were told it would be about an hour wait, it has now been over 3 hours. We contacted customer service who told us they had no idea how long the wait would be and they had not way of checking. In my opinion, the statement that MDLIVE has placed on their website which states an "average wait time of only 15 minutes" needs to be taken down or it should read more like " average wait time is 5 hours". A wait in the urgent care clinic would have taken less time that this without all of the frustration! I'd give MDLIVE zero stars for a rating if it was an option. Absolutely terrible! .

I, too, am having a pretty terrible experience with this joint. It's been 3 hours so far, and they have not idea when I'll be able to speak to a doctor. They also canceled my original slot without asking me and scheduled another one instead. I should have gone to the urgent care clinic instead, but it's too late now.

Lie and misleading. Their Webs said 15 minutes to call me back. It charges you right away $75 and then nobody calls back. Called the line twice and they said it was just very busy. Now they are saying it could take over an hour for a call back. You just get calls saying you are in the que to be called back. How can they charge you for a service they have not performed?

Doctor was uncompassionate not caring, Dr. Would not prescribe a prescription that they prescribed in the past when I was sick. Instead recommended NyQuil. It took two and a half hours to talk to a doctor. I will never use MD live again.

If I could give them a zero I would! Just like the other reviews I started calling at 12:30pm today. It is now 830 pm and I’ve talked to three customer reps who have done nothing but be polite and apologize but nothing has been done to help me see a doctor. I have flu symptoms and I feel miserable. They need to address the limited amount of doctors they have and stop hiding behind prolonged wait times with no logical reason why you don’t get customer service. I can’t say enough Bad things about this company. I will make sure everybody I come in contact with I will tell them don’t ever use Md Live Because I’m beginning to wonder if they even have any live doctors. Very angry upset disappointed and still sick with no consult maybe somebody in upper management needs to take a look at how their corporation functions with their service product that they offer not even available. Maybe they need to look at what an actual wait time is how many people are ahead of you so then you can make an informed decision do you want to stay on hold. what a wasted day of feeling miserable hard lesson learned and still no help!!!!

The one-hour wait was 2.5 hours, only because I was very assertive and asked for a supervisor. I waited and waited, kept being told I'd have my consult soon, and the last time *I called,* they told me it would be a total of 7.5 hours before I'd be served! When were they planning to tell me this?? Ridiculous. The supervisor did connect me with a doctor in the end.

My Name is Roger Rajpari I have been waiting since 8:36 am (its 11:55 am now)I have received calls from their office three times telling me a lie that someone will call soon, JUTS OUT RIGHT LIES No doctor called, worst service ever! I will make sure no one from our office ever use their service! Online shows a 15 minutes wait but when you call the operators tells you it over 1 hour wait - LIES

On 12-24-19 I contacted MdLive for the first time. The customer rep showed lots of patient in assisting me with the registration. I was told the usual time for a doctor to call back is 30 mins to 1 hour, this was around 11:45 am. At 1:00 pm I received a phone call which was a recorded message, advising there's a delay and someone will be contacting me shortly. Around 2:30 pm I contacted the office to get an up date I was promised a doctor can call me back at 5:00 pm or I can continue to stay in the virtual waiting room. I opted for the latter. Around 4:30 pm I had a gut feeling that I should call the office back, in which I did. The customer rep I spoke to the third time, told me I canceled my appointment and that's why I haven't heard from a doctor. I told her that wasn't true and explained to her my previous conversation. As she reviewed my notes she admitted my request was to stay in the virtual waiting room. She had no explanation as to why my appointment got canceled and did not have anything else to offer me. Needless to say I was very upset over the deceitful ways and manner in which they operated under. My opportunity to find a doctor that late in the afternoon was gone. I could have appreciated from the start if I was told being its a holiday it may take several hours before a physician will be able to contact you. Being inform I could had made a better health decision for myself, instead of being blindly lead to believe that I was going to get medical attention. That's why my appointment was canceled because they did not have any physicians available in Georgia.