Greg
The med vials in my first deliveries…
The med vials in my first deliveries were hot and cool pack had melted . Consequently I refuse to take the meds. Good luck on getting any kind of customer service
Response from MdexamJul 15, 2024
Greg, Please call us at 800-210-4080. Listen to the message for an option to speak to a patient success rep who can help you. You can also use that number to reach out medical team, our pharmacy and our billing department. We answer the phone from 8am -9pm Eastern Standard Time. If you leave a message we will call you back. Plus you have a patient portal where you can message us (www.mdexam.com/portal)



