McMaster-CarrReviews of mcmaster.com

I contacted sales for some Allen head studs. They gave me the right parts. And came when they said it would...

UPS delivered my McMaster-Carr order, took a photo from which it is impossible to identify the drop-off location. I contacted McMaster-Carr and, within 30 minutes of my e-mail they wrote to apologise, issued me with a credit and reshipped the order to a local UPS dropoff. It was just a small order for such a big company, despite that, they responded promptly, with courtesy and in a manner above my expectations. Well done!

Easy and organized sites, good explanation of hardware with a wide variety. I bought a few things and mistakenly they were wrong(my error)(twice), they very easily solved the it for me and helped me out with a quick response. They won a long term customer, if you're looking for anything they have trust me you can't go wrong with them.

These guys have virtually EVERYTHING I've wanted in the way of hardware, both personally and for my job as a mechanical engineer at a Navy base manufacturing rocket propellant. Their catalog looks like an old-time urban phone book; it's about 3" of thin paper pages, with the best lookup system I've ever seen, but they can be tight about giving out the hard copies. And they have had 2-day delivery on most items since long before Amazon ever existed. They are not a discount operation however; their pricing is mainly manufacturer suggested retail.

Amazing selection and awesome customer service. i've only had one issue out of many orders, and their customer service was very attentive, helpful, and quickly resolved the issue. A+ company!

Read my review if you're left confused by the mixed reviews. I needed various hardware that i couldn't find in local big stores. The Mc Master Carr website is exquisitely designed from my engineering background. Before placing my order i was worried about the negative reviews on undisclosed excessive shipping cost. But it turned to be completely untrue (either that or they changed their checkout procedure). BEFORE i paid i was given the shipping cost in the kart and it was not expensive at all like some wrote. The box came perfect dimensions, with a nicely printed shipping page enclosed listing all the items (something the fast degrading AMZN company is now failing to do). Every enclosed item was numbered to show it matched the list. Not only that but they ship you everything in one shipment ( something AMZN does not give you the option to do. I recently ordered 5 items from AMZN and got 5 shipments over 3 weeks what a mess). The delivery occurred just in 2 days. I can only highly recommend McMaster-Carr. Also it's not really more expensive. I was very happy. I think those reviewers who complain are doing odd things like buying with one address and name and shipping to a commercial different address. There is no reason a merchant would refuse to sell unless the seller is posing a risk or problem. All i can say is that if you're within the Usa then just go ahead and place your order, everything went smoother than an amzn prime order for me. Especially no worries about receiving returned items or poorly packaged or damaged items as seen from AMZN since they increased their staff with DEI people.

Amazing parts selection and customer service. never had the wrong part shipped, EVER. 100's of orders. Fast shipping. If you call, someone directly answers the phone. Unheard off

I have ordered from McMaster before and never had a bad experience. If anything , the shipping was super fast in 2 days. To me that's fast considering the amount of orders they have to fill daily. When I need an odd part that's hard to find anywhere, MCMaster will always have it. Recently, they stood behind a product that I bought a couple of years ago. I am not saying that they can always do that but considering my situation and how the product should've lasted a lot longer they replaced it, no questions asked. BTW, the product failing was not any of MCMaster's fault. It was the manufacturer's job to step in but they instead stepped up and provided a great customer experience. Thanks to Cindy for facilitating this quick process!