Sheila T.
A company that disregards customers
McAlister’s as a company has little to no regard for the customer. After almost always having something wrong/missing with my orders (and receiving poor attitude or complete indifference from staff when the mistakes were politely brought to their attention), I stopped visiting on a regular basis; but I had plenty of “rewards points” accumulated over the years that I had never used in my account. It was never clearly communicated, nor did I receive any sort of notification/warning, that points expire. But recently I saw that my rewards balance was zero. I contacted customer support and was met with indifference, even though it seems unreasonable to delete thousands of points with no attempt at communication or warning to a customer first. They refused to restore the points, even as a one time courtesy, which just illustrated how little they value their “customers”. Frankly, I am disgusted by this company’s blatant disregard for those who patronize their restaurants, and I vehemently recommend AGAINST ever visiting this company’s establishment ever again.