McAlister's DeliReviews of mcalistersdeli.com

I want to share my recent experience with McAlister’s Deli’s rewards program, which has been pretty disappointing. I had accumulated almost 2,000 points over time, mostly because I only visit occasionally when I’m really craving their chicken tortilla soup. When I finally checked the app to redeem my points, I found out they’d all been wiped out because I hadn’t used them in the past year. In today’s economy, with food prices rising, a lot of people save their reward points for times when money gets tight—like during the holidays when they’re juggling bills, gifts, and gas. Unlike other places that let you hold on to your points, McAlister’s just erases them if you don’t visit often enough, which really defeats the purpose of a loyalty program for occasional customers. Overall, it’s been a negative experience, and I think other customers should know that McAlister’s points won’t be there when you need them most. I can’t recommend their rewards program under these conditions.

Ordered on app with the National Sandwich Day offer of buy one get one 50% off of your favorite sandwich. No caveats regarding the order. Picked up and was charged full price for both sandwiches. Questioned the server and was told it didn't apply to "deluxe" sandwiches and one of ours was in that category. Double checked the offer-it said nothing about there being exclusions.

How to pick up order for 6:47 upon entering the store and asking about the order. I was told 5 minutes 5 minutes go by 10 minutes go by I asked about my order and was told 5 minutes I finally got the order at 7:05. Every time I go there in the evening the orders are never ready. When you rely on deliveries for a living you expect to have the order ready or at least close to being ready they outright lied to me I would never come in there in the evening time during the day the staff is great The pickups are great no problem every single time I go there in the evening time there's a 10 to 20 minute wait I will never pick up from there again in the evening time ever.

Placed a take out order at the River Oaks Mcalister in Flowood, MS. Once at home found part of order was not in the bag (2 potato salads and pickle spears. Call the store and the spoke to manager and she wanted to place blame on everything, but her employees. She said she was short handed. That sounds to me like management problem. They wanted me to drive back to store to pick up the rest of my order. I told her I would not. I pain &38 on the order so they made money off of me. I will never step foot in that Mcalister or probably any other one. I will take my business to Newks, at lease I will be treated fairly.

Absolutely unacceptable experience at the McAlister's Deli on Highway 96 in Bonaire. My husband ordered a salad, only to come home and find it was old and missing the meat entirely. When he returned to the restaurant to address the issue — with the untouched salads in hand — they refused to replace them or make it right. It’s outrageous to serve food that appears to have been sitting out or possibly even returned by another customer. This kind of service and disregard for food quality is completely unprofessional. We won’t be coming back, and I strongly urge others to think twice before ordering from this location.

There are truly no words to express how disturbed I was by what I just witnessed at McAlister’s. A customer returned what appeared to be an incorrect food order to the manager, who then handed it to the food prep staff and asked, “How does it look?” — seemingly considering whether to serve it to the customer it was originally intended for. What’s worse, the food prep employees handled the returned food and then continued preparing other orders without washing their hands or leaving the area. This is a clear violation of basic food safety standards. Based on this experience, I can no longer consider this location a safe or trustworthy place to eat.

Placed an order at 6:04 pm. Received message that it would arrive at 6:58 pm. Received another message, my order will arrive at 7:04, then another message, my order will arrive at 7:12 pm, then I received 3 more messages with the last one stating my order will arrive at 7:45 pm. Right after that message, I get a message that my order was cancelled @ 7:29 pm This is so unacceptable on every level. I called McAlisters to make sure my card was credited and to understand why this happened. I spoke with a female manager, she said her name so fast I didn't catch it. I told her what happened and she had the audacity to tell me that I didn't use their app, I used door dash, and my order was cancelled. I told her that I DID NOT use doordash, that I used McAlisters website to place my order. I told her I was looking at my order on my computer and the order was definitely placed on McAlisters website. She said she will go look on their computer and get back with me. She came back and said it was a glitch in their system. I don't know why I was being punished for their problem. She offered a free entree or she would refund my card. I told her blaming the customer for their error is a horrible way to treat customers. And, refund my card for the $16.64 Apparently, someone there called door dash to deliver my order. I spend a good amount of money at McAlisters to be treated like I don't matter. Well, not anymore...I'm done.

The chili was horrible! The club sandwich was mediocre. Workers standing around with nothing to do took 13 minutes to make a sandwich.