MBFS USReviews of mbfs.com

Cleared finance on 14th and they still charged me on 20th of march called and said money will be added back to ur account today is 3rd of April and money is still not in Bank they act like thieves

Too much to list... unprofessional clowns! NEVER AGAIN will I own an MB. Great Cars & Manufacturer but the US Finance & Car dealers are complete GARBAGE! Glad I switched to BMW and LOVING MY NEW 8 Series! buh'bye Mercedes...

Approached me as if I am a street criminal and they had no interest in resolving the matter professionally. Their client service line is either never reachable and once you do their consultants are rude. WORST AFTER SERVICE- GLORIFIED MASHONISA/LOAN SHARKS. They do not represent the calibre of the brand name, Mercedes.

Had issues from the start of my finance agreement all the way to when the vehicle was returned and auctioned off. These crooks added so many false damages to increase how much money they could rob from me. When the BCA engineer came to examine the car their were no damages whatsoever. However soon as the vehicle reached the premises of mercedes benz they somehow found damage to the door panels, interior mirror and the alloy wheels. They are now threatening me with legal action for not paying a bill of nearly £500 for damages that don't even exist

Schade ontstaan aan de auto door toedoen van de tegenpartij. Tegenpartij heeft schade erkend en ook alle papieren aangeleverd. Ook is er een getuige, waarvan de gegevens ook bekend zijn bij Mbfs. Onnodig wachten wij nu bijna 3 maanden op een reactie, omdat het dossier zogenaamd nog in behandeling is. Er wordt totaal niet aan de klant gedacht. Het eigen risico is zonder bericht echter wel binnen een paar weken afgeschreven. Daarnaast innen zij automatisch bedragen van de rekening zonder hierbij iets aan te geven. Wanneer om een uitleg wordt gevraagd, wordt hier helemaal niet op gereageerd. Triest!!

Remember Mercedes Benz Finance and Inchcape are Franchises I would strongly advise against using Mercedes Benz finance, as the reviews indicate that their service is extremely disappointing. It is important to be cautious when sharing your personal details with them. They seem to have a poor track record of responding to complaints promptly, and their customer service representatives often fail to follow through. It appears that their remote work situation may have contributed to this decline in service quality. In such cases, I recommend reaching out to the German company owner of Mercedes, who franchises out the brand. By informing them about the subpar service experienced in the UK, it is likely that they will take it seriously and work towards a better resolution. Germany prides itself on providing good customer service, so they will be motivated to address any issues that could potentially tarnish their brand.

Les ennuis commencent dès qu'on rend le véhicule. Vous avez signé un contrat avec MBFS, mais MBFS se cache derrière "l'importateur" dès qu'il s'agit de réclamer de l'argent avec des arguments vagues et sans justification. Exemple 1 : un "expert indépendant" évalue l'état du véhicule et dresse une liste des interventions à faire. Après avoir rendu la voiture un autre "expert" dresse une liste différente et MBFS envoie une facture avec des motifs arbitraires. Les réparations de griffes ou autres broutilles qui n'ont pas été réparées directement dans un garage MB sont qualifiées de "mauvaises" par "l'importateur" et ils facturent des "frais" sans autre explication. Exemple 2 : au terme du contrat, MBFS envoie un courrier dans lequel il est entre autres indiqué que l'entretien ne doit pas être dépassé de 5000 Km, mais même s'il reste encore 10.000 Km à parcourir jusqu'au prochain entretien, si le compteur de jours (!) indique un dépassement (même de 10-15 jours), MBFS (qui se cache toujours derrière "l'importateur") facture un entretien arbitraire. La communication est très difficile, car à chaque occasion la personne en contact n'est au courant de rien, les pièces fournies ne figurent pas dans les dossier, bref personne n'est responsable de rien, c'est toujours quelqu'un d'autre dans une autre structure..... le système intransparent parfait pour soutirer de l'argent aux clients en les lassant.

Interested in upgrading my car to a newer model my local MB Dealer recommended I call MBFS to confirm a settlement figure. Well, that was a mistake. The next thing I knew my agreement was canceled with immediate effect, and was being threatened with repossession and a host of fees—no issues with my payments. All on time. Turns out that a change in my circumstances wasn't reflected in the agreement even though I had email confirmation over a year ago. No debate, no alternate options, no discussion. Pay up or we take the car to an auction and you pay the delta along with any fees. Fortunately, I was able to clear the finance to avoid this scam. Well done MBFS you've lost one more customer. Will never buy Mercedes again!