MBFS USReviews of mbfs.com

Leased a car from MB for two years. - Car was delivered over one week late although lease contract was already running and being paid for. - Independent inspection on return of vehicle revealed no damage but... - "Second inspection" without my presence, over a week later and many miles away revealed extended damage not covered under wear and tear (what a surprise). Lease from someone else.

Slechtste ervaring ooit! Zolang je zaak geen andere venootschaps vorm aanneemt en er geen wijzigingen in de contracten moet gebeuren loopt alles relatief goed. Maar als je iets wijzigt wens ik iedereen veel succes! ze slagen er niet in om dit op een eenvoudige efficiënte manier te doen. Onduidelijke facturen die 7 maanden terug keren. Bedragen die gefactureerd worden die niemand weet waar ze van komen. Medewerkers die niet eens weten hoe of wat als je belt of geen Vlaams kunnen terwijl ik duidelijk op 2 gedrukt heb voor Nederlands. Ronduit onkunde! terwijl ik altijd correct mijn voertuigen betaal. schande

This financial company, including the dealers who sell their vehicles are the worst choice one can make in England. Here in England and specifically in Mercedes Benz, England the customer has absolutely no rights, if you take a car and financing it is as if you got sick from cancer, you have no salvation except to lose your health or a huge part of your money. Thanks to them I realized that in my life I will never think of a Mercedes and buy too.

pour un simple changement de RIB (tenté depuis octobre...), annulation par leurs soins d'un prélèvement puis courrier reçu pour un "soit disant" non paiement et indemnité de retard, le tout reprélevé qq jours plus tard! pas de réponse au mail du "service" client, clairement prendre un leasing chez eux est une erreur, j'irai acheter une voiture ailleurs la prochaine fois

Lost my job due to Covid. I have asked Mercedes Benz Finance to show sympathy to my situation, but instead are hounding me for money. Had initial holiday payment then they cancelled it and added the missing payments to a new monthly cost... I asked if the balloon payment could be reviewed, but no, not interested. I can't return the car as less than 2 years in to a 4 year PCP. Dealership says the value of my GLC 250 now worth only half what I paid for it. Difference is -£13k...even though I have already paid £12k in monthly costs. Now in no-mans land with MBFS wanting payments to continue and without the ability to return the car. We have had to put our house up for sale as a consequence of this poor customer service and little empathy to our situation. Having had Mercs for the last 12 years, I will never again entertain MBFS or MB as a Co. I have asked for a senior manager or the CEO to contact me, but they are not willing to speak to me. Dreadful customer care.

Avis de partage d’expérience consommateur professionnel . À bon entendeur, nous sommes une entreprise professionnelle ayant un certain nombre de véhicules destinés à la location. Nous avons actuellement un Mercedes vito en leasing et nous souhaitons le vendre. Le service Mercedes financement ne répond ni aux appels, ni aux mails ni aux courriers recommandés depuis plusieurs mois ! Nous sommes démunis et seuls face à ce service fantôme ! En revanche le service recouvrement sait nous trouver sans problème si nous bloquons les paiements pour avoir une once de contact !

Absolute incompetence. I do not take any pleasure in writing a review like this, but there needs to be some accountability. Poor customer service and no process in place. I don't want to go into all of the details, for they are numerous, but I have been waiting on a title for over 10 days after wiring the payoff. Then, I was told the "overage" from the payoff would be sent out by FedEX overnight on this past Wednesday and today is Saturday- have not received. I called today for tracking number and was told have to wait until Monday. I have spoken to countless number of individuals and have wasted an untold amount of time. All I have heard is apologies and "this will be a learning experience for our team." And, then, nothing gets completed. Good luck trying to get in touch with a manager. I have been a good, loyal customer of MBFS, but I do not have anything positive to say about my experience. I would avoid dealing with MBFS at all costs. You've been warned.

avoid . phoned up today to pay a customers finance ,and was told they cannot give me there bank details as it against there rules??? asked the lady lee or leigh to speak to her managers and none are available . seems like they did not wont me paying there customers finance off early