MBFS USReviews of mbfs.com

What a poor service from probably the worst company in the world. They are all still working from home precious little darlings and as they are working from home watching Netflix all day they are not doing their job properly very incompetent. I rang a guy called Joel to complain after a heated discussion he said that as he is working from home he cannot help me properly or give the service we all pay for. I won a dispute with them as they never entered my details for DD as made me fall behind with my payments as I was working out of the country I didn't do any online banking as I assume that if you give your details to the person on the phone they will do it silly me. I then had a call from collections saying they where going to take the car I rang up paid and then gave my DD details again this is why I won my dispute they said I would get £100 quid never came three months later they did it again they never entered my DD details as they are working from home I have now sold the car and all I can say is good riddance to bad customer service. Mercedes Benz you should be ashamed of yourself once a great company now a money grabbing #@#+

As with the majority of reveiws i woulkd leave a zero star rating if possible I applied for and was granted a three months holiday payment as a result of the covid pandemic. Mercedes Benz informed me of my new post holiday payments and ask me for confirmation to which I gave my agreement to. Once the holiday period finished Mercedes were taking £70.00 per month more that our agreement. When I emailed them for an explanation I was told that they had made a mistake with their calculations, the new payments were as taken from my bank and when I stated I believed them to be in breach of contract and tried to negotiate an extension to the agreement was told that they did not have the capacity to do anything about it. As a result of this I emailed and told them that I would cancel my direct debit and set up a standing so as to maintain control of the payments and would pay them the pre covid holiday payments until they had the capacity to sort the problem out and inform me what was owed. numerous emails and six months later I was informed that £1145.82 was owed and that the they were not prepared to do any thing and that although they had made a mistake the new increased payment stood. The outstanding money was paid and a decision made to sell the car and be done with Mercedes. Due to the time in negotiating a deal on a new vehicle ( not a Mercedes I hasten to add) I received two settlement figures from Mercedes. On finalising the new car deal I again requested a settlement figure due to the previous two expiring and was told that they couldn't provide one as there was no direct debit set up on the account to which I explained was a contradiction as the previous two month settlement figures were provided and no direct debit was set up on the account then or the account in arrears. As a result of this an official complaint was raised which was up held. After thinking my troubles with Mercedes Benz were over I couldn't have been further from the truth. After selling the Mercedes to we buy any car.com (receiving £4000 more than Mercedes were prepared to offer) settling the outstanding finance and receiving confirmation from Mercedes that payment had been received and the agreement was settled, another £1012.60 was claimed from my bank and I also received a phone call from we buy anycar.com that Mercedes would not release their interest in the vehicle as they stated there was still out standing finance on the vehicle. Another complaint was raised with Mercedes and after them confirming acknowledgement of my complaint and stating that they would investigate and were looking to award further compensation and a gesture of good will giving every excuse under the sun was given from Covid pandemic, technical errors to the member of staff dealing with the matter being on holiday for not giving a conclusive answer. Eventually an email was received from the customer resolutions team leader stating that there was no outstanding finance on the vehicle, a gesture of good will had been offered when this was not the case and as far as he was concerned the matter was closed. No explanation as to why additional monies were claimed when the agreement was settled, why they maintained there was outstanding finance on the vehicle preventing the third party selling the vehicle and no apology for the inconvenience and stress caused. With this much unprofessionalism and incompetence I can only think Mercedes Benz would not want to do their dirty laundry in public. With the amount of negative reviews you would think that senior management would return from the golf course and change the way they do business but it would seem that Mercedes financial services do not give a toss about their customers and seem them as a revenue source only

Non usatela mai, ignorano i clienti che è una meraviglia, solo risposte automatiche non fa nulla nessuno lavorano solo i PC, se poi telefoni è peggio ancora ...... eppure paghi loro lo stipendio.

Having leased a Mercedes for over 3 years, it's become pretty clear Mercedes and Mercedes Benz Financial Services couldn't care less about their customers or any sort of customer service. They don't reply to emails, are no help at all on the phone and only seem to care when it comes to charging you. In 3 years, Mercedes were awful in dealing with both a punctured tire abroad (which they initially said they would take care of before suggesting it wouldn't be ready until after I had left the country and making me pay to get my vehicle back from the Mercedes garage) After my contract ended, they have tried to charge me over £1,500 in damages despite the first inspector commenting on how good the condition of the car was after 3 years. There is a small bobble in the fabric on the seat (it happens after sitting on the car every day for 3 years) - they've charged me £360 for this alone. Mercedes are great cars but this Company has no redeeming qualities. They'll do anything to take more of your money and nothing to be helpful when needed. I couldn't advise it strongly enough - avoid!

De afgelopen 4 jaar ben ik klant geweest bij MBFS. Dit was werkelijk verschrikkelijke ervaring. Op vragen over facturen en contracten wordt zeer traag gereageerd. De telefonische helpdesk wordt blijkbaar getraind in het onvriendelijk bejegenen van klanten. Ik kreeg de volgende opmerkingen: “u moet zelf uw eindbedrag uitrekenen, want wij maken geen eindafrekening op na inlevering van de auto. U bent de eerste klant die die wiskunde niet kan maken”. Een zeldzaam vreemde opmerking nadat ik 5 verschillende facturen heb ontvangen met 5 x een ander bedrag. Ik wacht nu op de aanmaning om te zien wat ik nu precies moet betalen. Er zijn genoeg alternatieve leasemaatschappijen, ik kies nooit meer voor MBFS. Ze hebben de administratie niet op orde en geven geen blijk van enige klantvriendelijkheid. Wat hun 2 belangrijkste taken zouden moeten zijn.

Complete disgrace of a company. Has tried to charge me for end of lease damages with no proof or evidence for most charges and also contradicts their own charge matrix (available online) on other charges. Have contested the charges only for them to take one charge out completely (surprised) and lowered the charges for 3 other items, expecting me to accept a lower figure even though this is so wrong. Still provided no photos of exact damaged caused. They are now threatening me with court action. This is how loyalty is reciprocated when you lease out mercedes cars for your fleet for many years. Wrong on so many levels.

Unbelievable I recently requested a settlement figure from MBFS to clear an agreement I had. Settlement figure was raised on 4/4 and was valid until 30/04. All funds sent in full by faster payments on 29/04. MBFS claim that after I'd paid the balance in full and had confirmation that I'd paid the balance I'd then requested a second settlement figure on 06/05 which was a higher figure as such there was around £200 owing. I sent them a number of emails asking what that amount was and never had any response. In the absence of any response I raised it as a complaint. Having heard nothing for weeks from complaints or collections I assumed they'd resolved it, until yesterday I received a final demand for payment from a debt collector for the amount they claimed I owe - still without explanation. Ive since had a response from their complaints team saying that I'd requested a second settlement figure on the 6/5 after I'd settled the account in full on 29/4. This was their response: In response to your email, the first settlement figure was raised online by yourself and the second one was raised as requested by you, on our internal system and therefore you would have been notified upon requesting it or sent details through email or post, you would have only received them if you requested for them to be sent to you. Dont trust MBFS, I can't believe in this day and age they have tried to do this. I asked them how they can send a debt to a DCA without first explaining what its for or checking their internal systems. Ive sent them a screen shot of all the e documents ive had from them which didn't include this mystery second settlement figure. They really are crooks. If they could validate and explain in a coherent way what they think that money is for if there was a mistake made on my part I'd pay it but their stance is that they believe I owe it based on a mystery settlement figure generated after the balance was cleared.

This company offers the worst service I have ever experienced. They hide behind their policies of responding within15 days, ( which they don't even manage to do ) they take payments from your account when the agreements have been settled. They are incompetent, arrogant and have so little interest in their customers that they make it impossible to do business with. Mercedes may produce decent cars, but Mercedes Finance are appalling.