MBFS USReviews of mbfs.com

I have never in 20 years of leasing cars come across such a bunch of smug, ignorant, incompetent ars*****s as MBFS, who fabricate faults and inflate charges for repairs they never carry out, who, I think are working in league with BCA as a means of extracting money from end of lease customers. I wanted to have my day in court with them but my wife was not up to it. Avoid these crooks at all costs and spread the word.

This company are terrible please don't lease a car off them I leased a, car for 3 years and it was immaculate 8000 miles less than it should have been no marks on it at all but they make up marks and couldn't get it serviced due to covid it was 8 weeks late and they put down a charge for 250 pounds when it wasn't my fault the company manheim they send out are terrible please don't get a, car through them check with leasing company first there bad so is yes car lease

I am another victim of their post-lease damage claims. There was no visible damage to the van, it was in immaculate condition. Yet I received a bill of over £2,300 for damages. You would expect some leniency due to ordinary wear and tear over 36 months BUT they want the vehicle to be in brand new condition when returning. Con artists ! I leased the van in 2019 and only now I see so many bad reviews dating after that. This must be a new money-making scam of theirs. Every time I see that logo of MB I will think of poop ! They are no longer the class that they used to be.

Mercedes Benz Finance Services are happy to offer you a low interest loan to purchase your car over 3 years if you are over 80 years of age with significant health issues. Especially so if you are a married couple with joint or separate bank accounts. When the over 80 year old dies within the 3 years, they harrass the widow for the loan to be paid in full- within a week or 2 at a push or they will just take the car back as they quite aggressively will INFORM you that it belongs to them and not you. They are absolutely ruthless in not agreeing to change the name on the loan contract or continue payments to be made from the same joint account despite the credit rating being the same if not better for the widow who may also be younger and with less health complications. Their methods are clearly to harrass widows to give the car back and be paid a much lower than market value for the repayment of the loan and then sell the car on at a premium. These are the only options. This leaves the widow in a difficult position with a loss that is not their fault and then without the independence the car affords them. This is the experience of my 79y9m old mum.

First of all, they don’t even have a functioning website that takes forms online like most companies do. I had to call to learn that I have to send my application by mail. I sent my first credit application and a month passes by without hearing anything so I called up to see what’s up. They didnt know what’s going on and said system is undergoing problems. Called the week after, different rep, same answer. Told me to just wait. Then finally 2 months later another rep called me and told me the application had problem and I had to fill it out again. The rep said I can email the filled out forms this time (the address was listed nowhere on their website or form itself) and told me it will take at most 2-3 business days to process. I sent the email to the address and didn’t even get an automated receipt email. I waited a full week before making the call again since no one reached out, which was totally expected at this point. The rep that gave me his extension number to call didn’t pick up and had his voicemail box full so I couldn’t even leave a voicemail. I called another agent and was told I just have to wait. Another week passes by and I get called by an agent saying I have to swap applicant and co-applicant. I had to fill up my application for THIRD time and send it in again. All of this could’ve been avoided if they had a website where you can file your credit application. I just don’t understand why all the reps are so incompetent and unprofessional. I also absolutely do not understand why this kind of company still exists this day and age. Why do they have to call me every time for any kind of communication? What happens if I couldn’t pick up because it’s during working hours? I highly doubt they will even let me know what happened to the application if I missed any of the phone calls. Do they know there’s something called email?? I just don’t get this company.

Truly the worst customer service ever! On hold forever and still my issues were not addressed. The CEO needs to take lessons from Zappos, as I've never ever experienced bad customer service from this company. That song oh , why don't you buy me a Mercedes Benz....change the lyrics to hell no don't buy me one...

Hello everyone. If mbfs want to have BCA pick up your car after either pcp term or lease. Please refuse, as I had a perfect car to return and on a first inspection at my house by a BCA agent the only thing wrong with my car were a couple of kerb damage to my alloys. So once the car was collected and I received an invoice after a second inspection for over 1100 pounds . There were a few fraudulent charges fabricated by BCA and my only recourse was to approach the financial ombudsman. But the way BCA did the pictures and report the financial ombudsman upheld the charges by mbfs. Please be very careful, even with pictures of your car you won't win. Do if possible please avoid BCA to pick up your car. They are crooks sorry CROOKS. NASTY PEOPLE TO DEAL WITH. hope this helps someone.

Wow. I really wish I’d read the review before committing to lease an X Class pick up truck for 3 years. To be honest, my experience with MBF was fairly positive from the start of the lease and the duration. Then, I handed what I consider a vehicle in good condition back with below the agreed mileage used. They will examine every panel under a microscope and if there’s the slightest scuff or scratch it’s £280 a panel please. And we are taking any minute scratch or scuff in the clear coat. Not as the picture in the returns policy booklet shows a scratch through the paint to metal. I had a bill of around £2500 with the only route to mounting a complaint within the company itself (guess the outcome). I tried the ombudsman but was told that they do not cover this kind of agreement. It was totally evident that this is a cynical practice and they know they can extort money from literally every vehicle owner at the end. Without exception all scratches were in the clear coat and could have been polished out. Fair warning T cut and polish your vehicle before returning. I was shown 2 possible scratches of concern by the guy who came to check and pick up the vehicle from my drive, all the other small scuffs were overlooked by him (I presume he was an independent guy). When it was looked over by MBF list had about 30-40. They know what they are doing. I returned 3 previous lease vehicles with similar surface scuffs and had no problem. Never use Mercedes Benz Finance unless you plan to never use your vehicle!!