Heather Cassell N.
Good product communication needs improvement
The product was as expected, and packaged well. It did take 2 months to receive the item. Multiple attempts to contact the home office only to hear that due to the pandemic, staffing wasn't available to take calls, even though the hours of operation were posted. I emailed and got the same canned response every time. Only when I requested my 250.00 back did I get a different reply and a message that my order was being traced. It would have been different if from the start it was made known that the item could take several months to arrive. Item rating 5, customer service, 2.