The Official GMAT Web SiteReviews of mba.com

There's absolutely no customer service here. They never answer the phone. These guys are total scammers. They suddenly changed the entire GMAT exam format without any warning, right after we bought their products. They basically forced us to purchase them all over again.

My scores were not sent to anyone. Score was ready after one day but had received a message upon completion of exam indicating it would be 7-10 days. Logged in 6 days later to find out my score was ready and the time for free score to be sent was expired. They were to send it to the institution listed but they failed. After numerous attempts to consolidate no one reached back out. I am paying for my score to be sent in and will be an additional $35 charge. Seems unethical on my part for bad review but again my score was not shared ONCE. They promise a free score delivery to 5 schools but again no one received my score. I called and I always get someone that I cannot understand due to their accent. I would also give a 0 if I could. Horrible service for $300 exam.

1 star because I can't give 0. By far the worst customer support I have had. All I wanted was to send the GMAT score report to a University, a little summary of what happened: - 4 weeks in total - 2 customer forms that no one replied to - 5 emails to GMATCandidateServicesEMEA that no one replied to - 5 calls of more than 2 hours in total just waiting from waiting line to waiting line, and some would fall after 20 mins (had to start over) - Staff is not proficient in English which makes the calls incredibly frustrating with a lot of misunderstandings - A fee payment of 43 USD and score report was sent to code called GEMBA instead of MBA - Another fee payment of 43 USD to correct the first error Stay away from this, do the GRE instead

Had such a horrible with mba.com. I re-instated a previously cancelled exam and wanted to order an additional score report. Guess what, there's NO option on the website to do that. Spent an hour 40+ mins with customer service, and was hung up on twice, with no help whatsoever. Such a horrible company for the amount of money they charge. After all, what'd you expect from a monopoly?

They are awful! First, I tried to reschedule online and it didn't let me because 'the tax mount or country/region is different from the original registration' which is not true because I used the exact same credit card. They prompted me to call customer service and the first time, I was transferred multiple times and then hung up on. The second time, the agent on the line had such a strong accent that I didn't understand anything and she had to repeat herself multiple times and was completely confused. It took me 1. 5 hours (!!) to solve my problem which wasn't even my fault and I was told multiple times I would be connected to the payment line and then it didn't happen. When I finally got there, they wanted to charge me a customer service even though the online rescheduling simply didn't work. THEN they put me on hold for 15min to get back to me to tell me that they have to cancel the exam WITHOUT a full refund and I would have to reschedule because the 'tax amount is not the same'. So I would have had to pay for TWO exams just because they have technical issues on their website?? I had to ask for a supervisor before I was was granted a free cancellation of my previous appointment minus the rescheduling fee and to get a new appointment. It's sad that customer service of a test that is meant to measure your verbal and logic skills has customer agents who themselves don't even speak proper English and don't understand your questions. For such an expensive test, you would expect better customer service.

terrible, they can't even help in a weather emergency

Customer service is awful !! Avoid at all cost, they are unable to provide any help even when the error comes from them. 10 days and I still didn't get an answer depsite calling multiple times !! This is such bad service, I've never seen something as terrible as this

Horrible customer service. First of all, most of they have a very thick Indian accent, which can be very difficult to understand. Phone service takes forever. I called the Europian customer service, and they disconnected the call in the middle of the conversation after because it was closing time! I called the North American customer service, they put me on hold for 60 minutes, because the agent was waiting for her supervisor to help her and her supervisor was busy helping other candidates.