mle...
Late arrival but workable resolution
I ordered a Godzilla costume for my son for Halloween this year from this company because the delivery date was stated as falling between October 22-24. I kept track of the shipping status which was very vague and didn’t actually tell the location but rather the vendor that received it, date and time. It still hadn’t arrived by the 29th so I purchased another costume at twice the cost from Amazon with rushed shipping as it didn't qualify for prime delivery. By the time the costume did arrive it was too late to use for Halloween. I did contact the company to cancel my order prior to arrival and got no response but once it did get delivered I re-contacted them and asked for a full refund plus the company to cover shipping costs. The company is based out of China. They came back with a counter offer very quickly in response, with a very workable and understanding tone, of keeping the costume due to high shipping costs and a $20 compensation, which I accepted. I do not plan to order anything from this company again but appreciated their response.