Justin A.
Still waiting on my Deposit Refund
⭐ 1-Star Review My lease was transferred to Maymont Homes during the second year, with no phone call or explanation—just an email. That set the tone for the experience. I moved out early, left the home and yard professionally cleaned, completed all required move-out documentation, and provided my correct forwarding address multiple times. Despite this, Maymont issued my security deposit refund (over $2,500) to a completely incorrect, unrelated address. Since then, customer service has been nearly impossible to deal with. Calls require 15–20-minute waits, and representatives are unable to answer basic questions or communicate with internal departments. I have received conflicting information on every call, missed promised callbacks, and shifting timelines. I was told my corrected refund would be mailed by 12/1/2025, then later told it would take another 7–14 business days—all while the wrong address continues to be referenced. At this point, I have no confidence that my refund will be issued or mailed correctly without escalation. Competent customer service matters, especially when a company strictly enforces rent deadlines and penalties. Unfortunately, Maymont does not hold itself to the same standard. I would not recommend renting from Maymont Homes.