MaxPureCasesReviews of maxpurecases.com

Response from MaxPureCasesJan 31, 2025

Edit: buyer sent email saying they received the parcel. Whether they will edit the review remains to be seen. We’re the worst, according to him, when we claimed that USPS says item was delivered and kindly gave instructions to collect the insurance. World would be the best place to live in if everyone was as unkind as we are :) It’s unclear what buyers should “beware” of in this situation. The item was delivered to the address you provided, and USPS confirmed that it was delivered to that same address. If there’s an issue, the appropriate step is to file a claim through the insurance we purchase for each parcel. This insurance is in your name, which means you must initiate the claim process. We cannot do this for you. And also, we don’t have to pay for this insurance, but we do and for every parcel that we send. is that also part of our “bad” service? If a buyer believes they are entitled to a refund for a parcel that was successfully delivered, that expectation is simply unrealistic. This is why tracking information and insurance exist. Expecting us to issue refunds whenever someone requests one, without returning the item or following proper procedures, is not a sustainable approach for any business. And if this happened on any other platform, the potential chargeback would be closed against you so fast your head would spin. We often encounter additional challenges, such as customers not providing phone numbers, leading to failed deliveries; not giving access codes to their buildings, preventing postal workers from delivering; or providing incomplete addresses. In such cases, we end up bearing the cost of lost parcels and issuing refunds even when the problem was due to incorrect or incomplete information from the buyer. In short, if the service we provide is not satisfactory to you, we kindly ask that you refrain from placing orders in the future. Thank you. MaxPureCases Team

Response from MaxPureCasesJan 29, 2025

Really? No name, no contact, no information. If you prefer to remain anonymous behind a fake nickname, perhaps it’s best to focus on your own copycat website instead of spreading lies about us. Thank you! Dear Customers, We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller. This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page. People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible. Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices. The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews. I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease. We sincerely apologize to any customer who has experienced a negative experience with our service. Please contact us at [email protected], and we will endeavor to resolve your issue to the best of our ability, regardless of the nature of the review you provided. Thank you for your understanding. Sincerely, MaxPureCases Team

Response from MaxPureCasesJan 24, 2025

Dear Ruth, What actually happened was this: You reported that the case you received was slightly damaged, possibly from a fall. In response, we offered to replace it at no cost to you, even without requiring the item’s return. However, you stated that you didn’t want a replacement—you just wanted a refund. When we explained that we could not process a refund without the item being returned, you told us you would open a chargeback instead. A chargeback in this situation is effectively theft. It involves taking the money from us while falsely representing the facts to your bank. Your bank may side with you, but that doesn’t change the fact that the chargeback process is being misused. If you truly wanted a functional case, why not accept the free replacement we offered? It appears the intent was simply to keep the case without paying for it. If being upfront about this makes us a “horrible” company in your eyes, so be it. However, we have been more than fair, even offering to replace cases that Apple itself would not replace—cases that showed obvious signs of damage after several months of use. While we value kindness and good customer service, that does not mean we are obligated to bow to threats of negative feedback or bad reviews. We stand by the fairness of our policies and the efforts we made to resolve this matter. Update: No, PayPal closed case in our favour and paid off to buyer from their back funds. Regards, MaxPureCases Team

Response from MaxPureCasesFeb 28, 2025

This buyer, if the name is correct, requested a refund without returning the item and subsequently threatened us before leaving a negative review. Nowhere in their initial request did they mention that the item was counterfeit; it seems they only made that claim later to cause damage. Had they simply stated the truth—that they wanted a refund without a return—it would have been clear that this 1-star rating was unwarranted. P.S. I am guessing Apple makes fake Apple stuff then, directly from App Store. And I guess PayPal closed this dispute in our favour for no reason. What you are doing, sir, is wrong. Everything you’ve stated is false. Plus you failed to show us in photos how is the product different. It’s good if PayPal refunded you to through their courtesy program, but if you abuse it, they will stop, just FYI.

Response from MaxPureCasesJan 17, 2025

Dear Shane, There is no need to insist on phone communication when our email support at [email protected] is readily available and perfectly effective. We have responded to your inquiries in less than 24 hours, which is well within a reasonable timeframe. While our phone support may not be available around the clock, this is neither a violation of any standard nor a valid reason to leave such a negative review. Additionally, the claims made in your review are inaccurate. We strive to provide timely and professional support to all our customers, and we hope you will reconsider your feedback in light of this. Sincerely, MaxPureCases Team

Response from MaxPureCasesJan 6, 2025

Dear Maren. I will post and update this situation here. If you see it and are able to make additional notes or edits, please feel free to do so as well. Since the buyer waited longer than usual, we have sent the refund and the buyer is now receiving the item. We have communicated via iMessage and have since resolved the issue. If they can respond and edit this review to confirm it, it would be nice to see their confirmation. The second review they posted was not published. The most important thing is that the problem was solved. Thank you! MaxPureCases Team

Response from MaxPureCasesDec 28, 2024

Dear Izzi Your assertion is entirely inaccurate. Please refer to the following link for your tracking information: https://www.yodel.co.uk/tracking/JJD0002232686177514/SK97RU According to tracking, the item has been delivered. However, since you have not received the item, I have provided you with proof of shipping (the shipping label used to send your item) and advised you to contact the shipping carrier for further assistance: “Dear Izzy Thank you for reaching out to us regarding your order. We have reviewed the information you provided during checkout, and according to our records (please see the attached screenshot), Yodel delivered the parcel to the address specified. We understand that you have not received the item, and we're sorry for any inconvenience this may have caused. It's possible that there may be an issue with the security of your mailbox or delivery location. All our parcels are insured in the recipient's name. We recommend filing a report with Yodel, as you may be entitled to compensation of up to £75 by signing an affidavit stating that you did not receive the package. This insurance is in place precisely for situations like this. Please let us know if there's anything else we can assist you with, and keep us informed about the progress of your claim. We can provide you with documentation such as our shipping label, which contains all the necessary information for shipping company to either present proof of delivery or initiate an insurance claim for compensation.” In response to our ongoing correspondence, I have attempted to clarify that Amazon, eBay, and PayPal do not engage in further communication after an item has been delivered. In contrast, we have purchased insurance coverage, which you have declined to apply for. Furthermore, your unwillingness to cooperate and submit an online form has hindered our resolution. Instead, you have opted to initiate a chargeback and provide a negative review, which will entail additional effort and result in a less favorable outcome for both parties. The evidence presented here is sufficient for all readers to ascertain that we have fulfilled our obligations and have consistently demonstrated support and kindness to all of our customers, including those who have provided unfounded negative reviews. Edit: **Edit:** The package has been delivered as per your request. Yodel confirmed the delivery, and the package was sent to your exact zip code. I would post proof of shipping here but I would show your private information that way. We have sent your shipping label and proof of shipping. If you are not satisfied with the delivery, please contact Yodel for insurance. Regarding your communication, we have not copied your emails for public display. Our purpose is to provide a professional and courteous service to our customers and we will save everyone of that. P.S. There are no laws that require a company to return money when there’s proof of shipping, proof of delivery and even when someone doesn’t want to fill out insurance claim! At this point you should really be ashamed of your lies! Kind regards MaxPureCases Team

Response from MaxPureCasesDec 27, 2024

Dear Isabella, Your order was shipped on November 30th and processed through US Customs on December 8th. We’re puzzled by the 20-day delay between the two states, as it’s beyond our control. We’ve communicated with you and responded to every email you sent. We’re also curious why people don’t opt for our faster shipping options. While a 3-week delivery time is unacceptable, even for free shipping, our free shipping option is designed for cost-conscious customers who are comfortable with a 5-10 business day delivery. For faster delivery, we offer a standard international shipping option for $3.99, which usually takes 4 days. Additionally, for most regions, there’s a $9.99 option for delivery within 2 days. These options cater to customers who need faster or expedited shipping. Link to tracking: 17track.net Number: AT572681338CN Package status: In transit 2024-12-23 17:47 United States, destination transshipment【United States】 2024-12-23 07:12 United States, destination transshipment【United States】 2024-12-18 01:12 US, destination transfer【US】 2024-12-18 01:12 United States, destination country customs clearance completed [United States] 2024-12-14 18:17 US, destination transfer【US】 2024-12-13 17:06 US, destination transfer【US】 2024-12-11 13:12 US, customs clearance in destination country completed [US] 2024-12-10 08:45 United States, destination country customs clearance completed [United States] 2024-12-08 16:59 US, arrived at【AIR】 ====================================== Powered by www.17track.net We sincerely apologize for the extended delay and any inconvenience it may have caused. We extend our best wishes for a prosperous new year and a joyous holiday season. Sincerely MaxPureCases Team