MaxLife is a pioneering health and wellness company committed to delivering personalized and effective weight‑loss solutions. We specialize in advanced, clinically guided treatments including Semaglutide and Tirzepatide, and pair these therapies with comprehensive, client‑centered care to help you reach your health goals safely and sustainably.PricingTirzepatide: starting at $120/moSemaglutide: starting at $89/moContact MaxLife to schedule a consultation and learn about personalized treatment plans, eligibility, and any available financing or package options.
MaxLife (maxlife.com) has 556 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
maxlife.com
Website
maxlife.com
Category
Personal Care
Location
Irvine, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Scam- took my money and sent no meds. Will not call me back or answer their phone- DO NOT use this company- total scammers!
Response from MaxLifeMar 6, 2026
Hi S Hammer,
We’re very sorry to hear about your experience and take concerns like this extremely seriously. Our team would like the opportunity to resolve this for you as quickly as possible.
Please reach out to us directly at [email protected] or (949)704-1000 with your order details so we can investigate the issue, provide an update, and ensure any mistakes are corrected. We appreciate you bringing this to our attention and want to make this right.
BC
Bryan C.
Great, company, price and service worth it. I will be using again in the future.
I had to cancel due to a medical issue (unrelated to Maxlife or weight loss) .
Maxlife was able to quickly cancel and give me a partial refund, which was above and beyond what was more than expected or required.
I would use Maxlife again in the future.
Response from MaxLifeMar 6, 2026
Hi Bryan,
Thank you for taking the time to share your experience. We’re sorry to hear you had to pause your journey due to a medical issue, and we truly hope you’re doing well.
We’re glad our team was able to assist you quickly and make the cancellation process smooth. Providing understanding and support in situations like this is very important to us.
We appreciate your kind words and would be honored to support you again in the future whenever you’re ready. Wishing you the very best with your health and recovery.
CS
Cynthia S.
Company returned money
I looked into getting medication from this company. When I found out how much it was actually going to be, I decided I didn't want it. The problem is that they charged my credit card even though I never spoke to a doctor, never got any medication, and never even follow through with the application. They're liars.
These people will hound you through emails and texts. However, they don't respond to text where you tell them you're no longer interested. I responded to the text telling them "I wasn't interested, and that I didn't want my credit card billed." Guess what; they don't respond to those texts. And they billed my credit card!
I wish I had a job where I could bill people's credit cards and not do any work. Or offer any services. Except I think that's called theft.
02/18/2026 UPDATE - I'm not really sure how to explain what has happened in the days since I left that review. I was finally able to get in contact with someone, after 2 days. They never did pick up the phone. But, they did get back to me through text. They did reverse the charges. I did also agree to change my review because they seemed genuinely sorry that this has happened. It was some kind of oversight? And I was prepared to give them five stars. But wait for it; .........bright and early this morning I got a phone call from this company, asking me to "please go in and change my review." That didn't sit right with me. I told her I would change it. But not to ever call me again. Geez. I was sick yesterday so did they want me to change the review while I was vomiting? I'm not really sure but I don't appreciate being harassed so I'll change it to a three because of the behavior. What felt like genuine concern really was about making sure people continue to buy their medication. All about the money.
I don't want people calling me begging me to change the review that seems like harassment.
I strongly suggest that Max life do the following if they want people to continue to by their medication and be happy customers.
1. Have someone staffing the phones, or allow the customer to leave a call back number that keeps them in a queue so that their phone call is returned in a prompt manner.
2. Do not expect to be paid before you offer the service. That's what caused this problem and as I look back at other reviews I'm not the only person this happened to.
3. Reviews are something that you earn. They are not required. And customers should not feel bullied into giving you a good one. Please don't call someone and ask them for a review. It doesn't feel genuine when it comes that way.
Furthermore, you are a healthcare program. You dispense medication to care for the health of others. If I can't trust you to guarantee you're going to follow through on the things you say you will in your website, how can I trust you to dispense medication honestly, and safely? How do I know you're actually going to be there if I need you?
Well lesson learned, All about the benjamins. Buyer beware!
Response from MaxLifeMar 6, 2026
Hi Cynthia,
Thank you for taking the time to share this detailed feedback. We’re truly sorry for the frustration you experienced throughout this situation. While we’re glad we were able to connect with you and reverse the charges, we understand that the delays in communication and the follow-up call regarding your review left you feeling uncomfortable, and we sincerely apologize for that.
Your feedback about phone availability, communication expectations, and how review requests are handled is important. Our intention is never to pressure or harass anyone regarding a review. Reviews should always reflect a customer’s honest experience, and we’re sorry that our outreach came across differently.
We appreciate you pointing out areas where we can improve, including response times and communication processes. Feedback like yours helps us evaluate how we support our patients and where we need to do better.
Thank you again for bringing these concerns to our attention.
KA
Kim Armstrong J.
Updated Review - Received Meds
Updated Review from Original:
MaxLife responded and fixed all these issues. I spoke with a doctor, got everything figured out and received my medication. Hoping it works smoothly from here on out. Disappointed I had to be so proactive to get a response, but now response time has been excellent. I also appreciate that I was able to video call with the doctor. Not all services offer that. The company is legit and not a scam.
Original Review:
My card was charged even though I never talked to a medical professional. I was told that they were calling and haven't called yet. It's been over a week and now no one will answer my texts or emails and I'm having my credit card block the charge and reverse it. Total scam.
Response from MaxLifeFeb 11, 2026
Hi Kim,
Thank you for the update and for giving us the opportunity to make things right. We appreciate your patience while we worked through the earlier issues, and we’re glad you were able to connect with one of our doctors and receive your medication.
We also appreciate your honest feedback about the initial response time. Your experience helped highlight areas where we needed to improve, and we’re happy to hear that communication has been much smoother since then. Providing access to real medical professionals, including video visits, is something we’re very proud to offer.
Thank you again for your feedback and for allowing us the chance to support you. We’re here for you and look forward to continuing to provide a smooth experience moving forward.
KP
Kim P.
I was prescribed Terzepatide originally MedVi then MaxLife
I was prescribed Terzepatide through another company. One that starts with M. It has ZERO ORGANIZATION, ZERO FOLLOW UP, and POOR COORDINATION. I contacted MaxLife and within 30 minutes I had filled out my intake forms and was actually called by a human, and quite a pleasant one. Since I was switching, I understood it might take a bit longer to tie up loose ends. To my delight within 24 hours the process was completed, painlessly and completely. And, I received a phone call to reconfirm my order and info. Wish I had run across MaxLife first. I would be 3 months ahead on my weight loss journey. Thank you.
Response from MaxLifeMar 6, 2026
Hi Kim,
Thank you for sharing your experience! We’re thrilled to hear that the transition to MaxLife was smooth and that our team could provide quick, personal support. It means a lot to know that our follow-up and coordination made a positive difference in your journey.
We’re excited to support you moving forward and can’t wait to see the progress you make on your weight loss goals. Thank you for trusting MaxLife!
BL
Brenna L.
Very Friendly
The staff was helpful and reassuring. I look forward to working with the team at MaxLife and can not wait to start my journey with them!
Response from MaxLifeJan 28, 2026
Hi Brenna,
Thank you so much for your kind words! We’re happy to hear our team made you feel supported and reassured. We’re excited to be part of your journey and look forward to working with you every step of the way at MaxLife!
DE
Dave E.
Evaluation / personal observation
I have written texts regarding the instructions written on the original information and plans for the program. Ma y of the text instructions differed from the pri Ted materials. Your staff was very helpful in expanding the changes regarding dose and units to be administered. Having no side effects as those listed, I wanted to make sure the cha ges directed in recue n t texts were correctas i assumed. Staff was plesant and glad to assure I used derstood the updated dose and procedure. Good job.
Response from MaxLifeJan 28, 2026
Hi Dave,
Thank you for sharing your experience and for reaching out when you had questions about the instructions. We understand how important clarity is, especially when it comes to dosing and administration. We’re glad our team was able to walk you through the updates, confirm the correct dosage, and ensure you felt comfortable and confident moving forward. We appreciate your trust and kind words, thank you for choosing MaxLife!
KM
Kathryn M.
I absolutely promote th thank you for my positive experienceis company.
I absolutely promote this company.. following the program it does exactly what you want it to do.. I slowly went up to 1 mg which is 40 units and I stayed at my same weight for 9 months along with my healthy diet... without upping my dosage.. I totally recommend this company... Love you guys 💜
Response from MaxLifeJan 28, 2026
Hi Kathryn,
Thank you so much for your amazing review and recommendation! We’re thrilled to hear about your progress and that the program has been working so well for you alongside your healthy lifestyle. Your consistency and commitment truly make the difference. We’re grateful for your trust and support!