MathstutorsReviews of mathstutors.online

Shame really. Good tutors, but as an organisation it's all about the money - and watch out.. if there's a way to catch you out on the courses and the advance payment, and the notice you have to give weeks and weeks before the next course starts.... they will certainly look to use it. If it seems too good to be true, it probably is. Back end organisation is a bit flakey... Tried to put our child on the same module twice, couldn't cope with two parents who had their own email addresses and expected the Reply All button to be used. As i said - shame as our son was improving but overall - it's a no from me. It feels like the

Free trial but need pay for it. Up to 3rd lesson still teaching very general things. Want to withdraw after 3rd lesson, as the teaching quality is too general, materials are too easy. Absolutely not worth and not recommend! Refuse for refund, told the deposit is refundable provided that the student attends all 6 weeks of sessions, meets the programme's engagement. However, lesson quality is not comply with the Sale person stated the lesson standard!! Fraud!

I\ve just spent over an hour on an initial call with a very good sales person, so convincing! However at the end of the call they demanded £180 upfront for the maths tutoring which would be refunded after 6 weeks, which is very misleading as it says it is for free, this in not true, do not be sucked in by this!!

I had an initial call with a tutor. She was welcoming and polite at first. When I expressed unease about upfront payments do 6 weeks, I wouldn’t be funding the tutoring it was a family member and they also felt uneasy. The tutor offered to call my family member and pitch their business to them which I declined. I said I have other avenues in searching and she asked me ‘why bother jumping on this call if I had other options’ when their ethos is ‘we will see what fits best weather it’s us or someone else’ The tutor became confrontational when I said I just hadn’t got a chance to speak with my other options as of yet. Also during the conversation the tutor attempted to use tactics in that ‘well *child* felt this would be a good fit as she rated it a 8/10 suitability, didn’t you *childs name* Very unprofessional and would not recommend at all!!

They ask for a deposit for the 6 weeks ‘free’ so not free. The other reviews on here put me off taking it further so I can’t comment on the teaching. Very misleading adverts though. Also they charge £29 an hour for group or 1:1 which is very strange. Why would you pay £29 for a group lesson when you can get 1:1 for the same price?

DO NOT PUT YOUR CHILD THROUGH THIS COMPANY!!! Most awful company, just want to take your money then not respond after having to cancel due to them not listening to what my vulnerable child needed and now have taken full advantage of her. We requested 1-1 no groups, female tutor, no camera having to be on if she was not comfortable. What we got! Group session being forced to have the camera on. Which equalled my daughter in tears and in a worse place than when we started. They lie, you do not get a refund! This is not a trial! They take your money then not respond. Now I will need to go through the courts to get my refund as they will not be keeping my money for such an utter disgrace if a joke.

Misleading refund terms and poor customer service Signed up for what was advertised as "6 free sessions" with a deposit that would be refunded if my son attended all sessions punctually, which he did. After completing the course, I was told the deposit couldn't be refunded due to additional conditions buried in terms and conditions that were only linked on an invoice sent after payment, not disclosed at sign up. These included requirements for written testimonials, feedback forms, and other obligations that were never mentioned when we enrolled. When I pointed out these terms weren't properly disclosed under consumer law, the company refused to engage meaningfully and simply referred back to their hidden terms. The tutoring itself was actually really good, but the misleading marketing around "free sessions" and the refusal to honour the original agreement is unacceptable. Avoid if you're considering their "free trial" offer.