Mathis Brothers FurnitureReviews of mathisbrothers.com

After I paid. On the delivery day, I was told by the manager Steve they couldn't get the parts to assemble the bed anywhere in Oklahoma City, Ok. He was rude and they tried to keep $129.00 of my money. I had already donated my bed to the Salvation Army and had my bedroom ready for delivery which never happened because they couldn't get the tools. To call me after was a joke! I could have worked myself that day. I lose a day's pay dealing with your company.

They're finance partner is Synchrony Bank and they can't or won't fix their website, and the only way to find their number is at pissedcustomer.com

Purchased a Bernhardt Leather Couch and they did damage to wall bringing it in. Have tried 5 times to come out and repair, and they just keep disregarding my claim. Very poor customer service!!

DONT BUY AT MATHIS BROTHERS IN TULSA. WE PAID OVER $2k FOR A MATTRESS AND HEADBOARD 10/8 DELIVERY WAS SCHEDULED 10/9. WAS NOT DELIVERED DUE TO SOMEONE CHANGING IT FROM DELIVERY TO WILL PICK UP. NO ONE ADMITTED DOING IT. DELIVERY WAS RESCHEDULED FOR 10/16. THEY CALLED AND SAID THE DELIVERY TRUCK BROKE DOWN AND THEY WOULD BE LATE. AT 5:30 WE GOT ANOTHER CALL THAT THEY WOULD NOT B DELIVERED AFTER ALL AND RESCHEDULED FOR TUESDAY 10/18. WE TOLD THEM THAT WAS UNACCEPTABLE AND WE WOULD BE CANCELING OUR ORDER. THE MANAGER & SALESMEN NEVER RETURNED OUR NUMEROUS CALLS. DO NOT BUY FROM THESE LAZY LIARS. ONCE THEY HAVE YOUR MONEY THEY FORGET ABOUT YOU. SHOPPED HERE FOR DECADES AND WE ARE DONE! CHECK WITH THE BETTER BUSINESS BUREAU BEFORE YOU STEP FOOT IN THEIR STORE. SORRY WE DIDNT DO THAT OURSELVES. LOTS OF HORRIBLE STORIES LIKE OURS. WE WILL FILE A COMPLAINT WITH THE BBB TOO. PEOPLE NEED TO KNOW THESE PEOPLE ARE NOT THE PEOPLE YOU WANT TO DO BUSINESS WITH. I CAME HOME & ORDERED EXACTLY EVERYTHING ONLINE & SAVED MONEY TOO!

I would not recommend that you buy from Mathis Brothers especially mattresses. I bought right at $40,000 worth of furniture from them about a month ago and when it came time for us to pick the mattresses out for the master bed we were told the split mattresses might be a good fit for us. Though we were a bit apprehensive about the split situation we were assured we could swap them if we didn't like them after 30 days. Well as it turns out we were right, we hate the split mattresses so we called for the swap so we could exchange the two twin XL for a King like we originally had planned. Now let the half truths and lies begin as the real deal about their exchange policy is you have to exchange the same size mattresses that you bought "would be nice if they mentioned this". Two twin XL is a King size, but nope you can't and additionally you have to pay $200 per mattress for the exchange. If you want to return them, nope that won't work either. So we have over 7K is mattresses that looks like we are going to give away as we hate this combination. Don't listen to what they say as it is lies and make sure you read every single page disclosure / disclaimer they make you sign in the mountain of paperwork at checkout as their words or lack there of means nothing. Needless to say I have cancelled all the furniture that we bought corporately just in time thank the Lord and will be looking to take our business elsewhere and you should too. Buyer beware!!

24 Hours after they delivered the mattress and the base, we found out that they have added a return policy in the back of our purchase agreement without our knowledge or signatures at all. Before they give us a copy of our purchase agreement, they took the 5-page document to the back office and attached (stapled) a return policy stating the purchase was final and there are restocking fees should I attempt to return any items! We bought everything new and they were not a floor model. Make sure before you leave the store they do not attach a page to your purchase agreement without your knowledge. We were deceived by the store unethical behavior. The store manager told us he does not know much about the mattress and gave us a number to call in Oklahoma to dispute! The Oklahoma store told us she needs to get the store manager's permission to allow any return and we are still waiting! At this time, we have no choice other than to take this matter to court. We are filling a lawsuit against them next week and to be fair, we will update the outcome of the Judge regardless of any judgement we get from Orange County court in Santa Ana, CA. Before buying anything from the store, inquire about their return policy first. You will never ever buy anything from the store if you see what they will attach to your sales contract without your knowledge. That is why they can never be upfront and honest with you. What the salesman says is 180 degrees different than what the store policies are.

bought a extended warranty , they did not honor it the way they said they would we have had three couch replacements due to faulty workman ship and now need another one . they said 13 to 14 weeks so we went to there store without them knowing it and saw are couch in inventory, we have had zero updates and really do not know what to expect. I would stay clear of this place due to the lack of customer service and the faulty information the sales people give you . total misrepresentation of the products they carry . Shop with caution and google the name brand warranties

Shopped for furniture and loved the selection. Purchased over 10k in new items. It has been over a year and I still have not received the proper glass for my curio. VERY bad taste for that to happen. BUYER BEWARE and do not even accept unless it is all there. This was in Mathis Brothers in Tulsa, Oklahoma.