Mathis Brothers FurnitureReviews of mathisbrothers.com

This is the 2nd situation in a row 2 different stores where there was a huge mistakes made. In short I was supposed to pick up furniture, I called twice to confirm that they would be open and ready for pickup drove from Tulsa to OKC just to find out they were closed. The last time they delivered the wrong item. Terrible all the way around.

It is a shame I could not give them a zero star. I bought brand new King size Tempurpedic bed for $ around $8500. from them on October 2023 They delivered it home. In 2 weeks I noted that the top layer of the foam has slipped from the bottom portion of the bed by 2 inches or so. So on the right edge of the mattress there was an indentation about 2 inches. I called and complained and they said they would help me. The mattress dep head Woo told me to sned picture of law tag. I could not find it on the mattress. He came home to find it and says it is missing. So I told the store that they have sold me a mattress without a law tag for the warranty to honored which means the bed was refurbished or a fake Tempurpedic. He had no answer other than to say sorry and without the law tag he can't help me. The only reason the tag is not there is either it was never there or someone tore it to use it on a fake mattress. they sold me a fake mattress is my conclusion I have taken the matter to Bureau of household goods and services in Sacramento. I am waiting for their decision. If they are not able to resolve the matter then I would have no choice but to take the matter further. I shall also write BBB .

DO NOT RECOMMEND, I recently had the unfortunate experience of working with DeWayne L Hester-Murphy , and I must say it was nothing short of a disaster. From start to finish, Murphy's work left much to be desired, and I strongly advise anyone considering hiring him to think twice. First and foremost, Murphy's communication skills were abysmal. It was like pulling teeth trying to get a response from him, whether it was via email, phone, or carrier pigeon. This lack of communication led to delays, misunderstandings, and a general sense of frustration on my part. When Murphy finally did manage to deliver his work, it was clear that he had put minimal effort into it. The quality was shockingly poor, with numerous errors, inconsistencies, and blatant disregard for even the most basic instructions. It was as if he had thrown together something haphazardly just to meet a deadline, without any consideration for the end result. To make matters worse, Murphy was completely unprofessional throughout the entire process. He missed deadlines without explanation, failed to take responsibility for his mistakes, and showed a complete lack of respect for me as a client. It was clear that he had no regard for the importance of delivering quality work or maintaining a positive working relationship. In conclusion, I cannot in good conscience recommend Dewayne Murphy to anyone seeking reliable, high-quality work. His lack of communication, poor quality output, and unprofessionalism make him a liability rather than an asset. Save yourself the time, money, and headache by looking elsewhere for your project needs. DO NOT RECOMMEND

"Abysmal Service, Farewell to a Once-Loyal Patron" As a long-time customer of Mathis Bros Funiture I am compelled to share my recent appalling experience, which has irreversibly shattered any semblance of loyalty I once held for this establishment. My journey into the depths of customer service purgatory began the moment I stepped foot into their store. Instead of being greeted with warmth and assistance, I was met with indifference from the staff, who seemed more interested in gossiping amongst themselves than attending to customers. Upon attempting to seek guidance on a potential purchase, I coerced into signing up for a membership? and putting a 20% down payment down on a piece of furniture we said on numerous occasions that we were not sure about. we expressed concern but were repeatedly told it would be no problem to cancel if we decided to do this. 4 days later after many attempts to do just this we still have not been given ANY assistance or spoken to anyone about this other than a receptionist who comes back on the line and says it will be taken care of by the end of the day. But what truly solidified my decision to bid farewell to Mathis Bros was the utter lack of accountability and disregard for customer concerns. When I attempted to address my grievances with management, I was met with dismissive attitudes and empty promises of improvement, further cementing the fact that they have lost touch with what it means to provide genuine service. In conclusion, I bid adieu to Mathis Bros with a heavy heart and a sense of betrayal. As a once-loyal patron, I can no longer in good conscience support a business that values its bottom line over the satisfaction of its customers. Farewell, Mathis Bros, you have lost a customer for life.

1.I am a Diabled Desert Storm Combat Veteran. Born and raised in Oklahoma. I needed assistance recently and by the Grace of God the Dept of Veterans Affairs OKC & SSVF OKC /TULSA 🙏😇. They helped so much I can't thank them enough. 2.) VA VASH got me a Apt, and stable with in 90 days. Excellent! VA allowed me to spend $1000 for furniture. Mathis Bros okc Major league Company, called me and said that they will bring Sofa up to my 2nd floor doorstep but not any more. Good enough I said. After unloading Sofa, Mathis Bros says to me " Yes VA paid $1000 per vert plus + But now we're talking the Sofa to bottom landing of your apts and You alone must carry it upstairs. (Yes I'm a 55 year old, disabled Veteran on a Pension, that uses a Cane sometimes) Mind you it's Raining in Okc at this time. They told me delivery was covered but it Clearly says on my receipt copy Includes DOORSTEP DROP OFF! I HAD a 70 year old lady downstairs who barely walks volunteer to help me. Of course Bless her, way to heavy for us. MATHIS BROS FURNITURE OKC DELIVERY.. DO YOU KNOW WHO YOU HAVE REPRESENTING YOU???? I COMPLAINTS WENT TO DEPT Veteran Affairs. OKC DISABLED VETERAN ASS. AARP, SSVF As well as other veterans as me. Found out Ain't No Secret! These Boys Got sooo Big and Rich tgey don't care? Is Mathis Bros furniture Oklahoma city ABOVE THE LAW OR THE UNTOUCHABLE? WOW. THAT'S NOT WHAT WE CALL THE OKLAHOMA STANDARD BROS. YOUR BETTER. I GREW UP HEARING THE NAME Mathis Bros in OK. And to be seeking nothing but Justice from the Real Mathis Bros Company that will not tolerate Disrespect, Dishonored agreements. By associates especially to Diabled Veterans? Needless to say, the VA, SSVF, and others are considered severing business with the Furniture Giant. I like the Sofa.. Lol and I still like Mathis Bros. So I'm giving you them a righteous offer to fix this for Veterans and others who feels "Wow once you pay, they kick you to the curb? Please Mathis Bros Public Relations and look into this and grow and keep the houor that still works for Mathis Bros furniture, they will fix it and always will be there for Oklahoma Veterans. Thank you again especially.. Mr Clinton SSVF , Mr Brent VA, ASHLEY AND Tate. All Top Notch Social Workers and Staff. The OKC Veteran program in oklahoma is A blessing to be a part of... Thank you for all Oklahoma Veterans 🙏C Cato

My daughter is arriving to visit from out of state. I just moved into a house and she needed bedroom furniture. I purchased the furniture from Matthis Bros. Aside from the expensive, cheap looking furniture, I hated the end table and dresser. I’m very busy and never thought I only had 7 days to return it. It’s been 14. They basically said, I’m screwed! Well, screw them because I have more furniture to buy and it won’t be from Matthis Bros.

Our furniture isn’t even a year old and the color is coming off. So much for leather furniture. They won’t replace it. But if I smoked and burnt a hole in it they would. Makes no sense. Don’t buy from these people. They sale crap at an expensive price and you get screwed. Thanks Mathis Brothers

The salesperson in the store lied to us by assuring us that we were buying new mattresses and that nothing was wrong with them, they're just from an older collection. They were used, dirty, ripped and damaged. Stay away from these scammers if you want to save your money and nerves.