Mathis Brothers FurnitureReviews of mathisbrothers.com

What a disappointing experience this turned out to be. While the in-store shopping and interaction with the salesperson were positive, it was completely overshadowed by the poor performance of the delivery team. Despite arranging for inside delivery with the salesperson (not set up, just inside rop off) , the delivery team was unprofessional, dismissive, and unwilling to move the boxes just two feet beyond the front door. This was especially frustrating given that this was my third purchase from the store, with a total value exceeding $20,000. To make matters worse, when I called the store to address the issue, the salesperson I had worked with was unavailable. The sales manager, who initially promised to call me back, failed to follow through. When I finally managed to reach her, instead of resolving the problem, she made the situation worse with excuses. While she was polite, her lack of experience in handling customer concerns was apparent. In the end, I decided to cancel both my current order and an upcoming one. Their claims of "free delivery" are misleading—the service falls far short of expectations.

Purchased a leather sectional 2 years ago with the protection plan after salesman insisted it covered breakdown of fabric and couch cushions this was a total lie that I did not discover for 2 years!!! Please use caution when dealing with Mathis Brothers they push salesman so hard for sales the salesman lie

I have a $6000 mattress purchased about 18 months ago. I was informed of the ability to basically purchase a warranty by purchasing a cover which we did. In the short time we have had this mattress we noticed as we rotated it that one corner was dipping so we monitored it and then requested a warranty replacement. We were granted the replacement and when the team brought the new mattress they said they found a tear in the underside of the mattress thus voiding the warranty. we moved less than 4 months ago and there was no tear at that point. Regardless this little tear is not any relation or causation to the dipping of the mattress and failure of the mattress structure. Mathis is denying the replacement and voiding the warranty at this point due to the tear. I cant for the life of me understand why they wouldn't cover it especially due to the 10's of thousands I have spent there. I WILL NEVER BUY ANOTHER THING FROM THEM AGAIN PERIOD UNLESS THEY HONOR THEIR WARRANTY! Horrible company at this point

Mathis Brother's sent different chairs than what was on the sale's floor, also the chairs had mold on them! The measurements were even different than the sales floor chair. Who in their right mind is willing to pay $1700 per chair with mold & smaller in size. We're not small people. Why have that specific chair on the sales floor if it's not actually available? Now they've sent the wrong rug. So I'm writing this on behalf of my mother who is not pleased with Mathis Brother's furniture & quite frankly I'm not either. We've bought furniture from them for years. Now when you walk inside it almost looks like a consignment store. The furniture is all bland, dull & looks the same. There's no variety in craftsmanship, hardly anything unique. Nothing worth looking at upstairs like back in 2012. No gaming area. It's a shock but like everything in the world of today, it's more about money than actual quality. It's not the same Mathis Brother's it used to be.

I would not give even 1 star if that was possible. We bought a special order lazy boy recliner for my husband. It was supposed to be brown, but when we got it, it looked like a dark green. They said the dye could have had something to do with it. They finally took it back and we replaced it with another lazy boy in a chocolate color, which worked well, but this recliner was not made well for a "special order." One of the arms was not fully stuffed. You could grab the material in your hand and there was a hole in the fabric under the arm on the other side! We also ask that they would add more stuffing in the leg rest when we ordered the second chair, but that didn't happen and it didn't get done when we sent back. Again, this was a special order. We are so disappointed for the lack of customer service. We will never buy from Mathis Brothers again.

Mathis Brothers they are refusing to refund me money they are already have been paid and refunded by the manufacture company jonathan louis. They are leaving me without furniture and no refund. I have several concerns about this product, nails come out, My grandkids come over occasionally and got injured with possible nails that might have rust. Mathis Brothers is being sneaky and trying to come up with the furniture. They will not refund my money without picking up the furniture from me and leaving me without a sofa and empty home and with no refund. JonahtanLouis have already fully refunded and paid them why would they want to pick up a furniture that is not even theirs anymore since it’s a Jonahtanlouis property. In my opinion they are being sneaky and trying to make more money from a product that actually should be disposed due to possible more injury and risk to others. Per our conversation they got their money refunded they have not lost nothing not a penny they should refund my money in full. I have two grandkids that have been injured and scared for life from the furniture negligence on the proper way of placing nails with the nails coming through the fabric, wood and material. Negligence from Mathis Brothers with refilling the cushions when issues happened making it the most uncomfortable sofa. Negligence from Mathis Brothers Risk Management in every way on addressing the issues.

One star is too much to give. Overpriced and cheap furniture. Returns were a nightmare. Never again.

i ordered an ourdoor dining set, 6 pc. They took my money and stated delivery in 2-3 weeks.($2300.00) Then several days later it was unavaiable, so I charged another one, which naturally they took my money, this time it was an 8 pc $ 2700 item. then guess what, unviable two days later. so two tables purchased and paid for. ZERO tables delivered, and not no credit back on my credit card. must be nice to screw your customers and use the float on US Treasuries to make money of of innocent customers.. never again!!!