Ali W.
Prices tripled, quality dropped, doesn’t publish reviews that are negative
We own a specialty cafe and worked with matchaeologist for almost a year. We had to switch to Maya from Meiko matcha at some point due to stock levels of other matchas as well as price tripling for Meiko. The quality of Maya was incredibly disappointing, I would describe it as a latte/culinary grade. It’s very light, lacking aroma and body, not suitable for usucha. It has a gritty texture and doesn’t deliver that “jade green” as described on their website - it’s more of a yellow/brown green. They also tried to convince us that “Maya” is renamed “Meiko” and is of the same quality. Poor customer service dealing with clients who have concerns and dissatisfaction with the product as well. We’ve spent over €1000 with them on a matcha that’s unusable. We’ve also tried to review them in their website but it doesn’t get published for unknown reason. Edit: We’ve sent an email inquiring about our (honest) review that we’ve submitted 2 weeks ago that still isn’t showing on their website and were offered “ one-time partial compensation” on their site and request to “update” our Trustpilot review which we denied. Our 1 star review of their matcha Maya to this date still doesn’t show on their website, I guess matchaeologist only publishes positive 4-5 star reviews form consumers.