Master Matchmakers® is a high end personal service that has been coaching and connecting single men and women for more than 20 years. The nationwide practice is still owned and operated by JoAnn Ward and her son, CEO Steve Ward.
Master Matchmakers® (mastermatchmakers.com) has 80 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
mastermatchmakers.com
Website
mastermatchmakers.com
Category
Adult Entertainment
Location
Palm Beach Gardens, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 78% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
No introductions in 18 months. One phone introduction to a gentleman 1,500 miles away. He was as perplexed as me. A very poor investment on my part.
Response from Master Matchmakers®Jun 7, 2025
Companywide, on average, we present matches every 4-6 weeks. If we cannot identify a match in that time we at least aim to communicate our efforts and reassure our client that our search is still underway. We endeavor to make quality introductions as quickly as possible, but we can't force a fit or compromise our client's criteria. Fortunately for our clients our contracts don't expire, so we are committed to continuing our search as long as it takes to produce the number of matches promised. If we suggest a match that is far away its because our client told us they are open to distance.
BM
Brian M.
I gave detailed information
I gave detailed information about what I was looking for, but they completely ignored it.
Response from Master Matchmakers®Feb 13, 2025
This is a fake review. A malicious actor posted this negative review and refused to take it down unless we paid them.
RH
Rich H.
These people really know what they're…
These people really know what they're doing? How? Why? Because they get to know you, really know you, before they take a single step forward. That's how they can find really great matches. Not one to navigate my way through the internet, knowing that what you "see" isn't always what you "get", I trust their judgement because they've gone out of their way to get to know me... and coached me to make me a better match as well. When they make a match, I am confident from the first conversation. That's reassuring!
Response from Master Matchmakers®Nov 21, 2024
Thank you for your kind words! We're glad you appreciate our personalized approach and the time we take to get to know our clients. We're proud of our ability to make meaningful matches and coach our clients to be their best selves. We're thrilled to have earned your trust and confidence.
EM
EM
Customer focused
The MMM team really listens to customer feedback and works diligently to find the right match. They are always accessible and thoughtful in their approach.
Response from Master Matchmakers®Jul 17, 2024
Thank you for your kind words! We're thrilled to hear that you found our team attentive and diligent. At Master Matchmakers, we strive to provide personalized service and are committed to helping our clients find meaningful connections. We appreciate you taking the time to share your experience and look forward to continuing to exceed expectations.
RA
Raj
Wonderful experience!
I had a wonderful experience and met a terrific woman. I couldn't be happier. Thank you Master Matchmakers.
Response from Master Matchmakers®Jul 11, 2024
We enjoyed representing you Raj. Thanks for leaving a positive review. We appreciate your kind words and wish you all the best in your new relationship.
FO
Fear of R.
Caution
Caution: Avoid Master Matchmakers Service
My experience with Master Matchmakers Matchmaking Service has been nothing short of a nightmare, and I feel compelled to warn others considering their services. Initially, they seemed professional and eager to help, but once I signed the contract and paid, their behavior took a drastic turn.
It has been over three years since I joined, and during that time, I have received only two matches. Both matches were completely outside of my specified criteria and located far from where I live, making any potential relationship impractical.
Communication with Master Matchmakers Matchmaking Service has been virtually nonexistent. Emails and calls requesting updates or expressing my dissatisfaction have been ignored. When I did voice my concerns publicly through a negative review, I received harsh text messages from their owner. This intimidation tactic left me fearing further retaliation.
Upon reviewing the contract more closely, I discovered that there is no timeline specified for delivering matches, giving them free rein to drag out the process indefinitely. Furthermore, they explicitly threaten clients within the contract itself against posting negative reviews, casting doubt on the authenticity of their positive feedback.
Due to my fear of retaliation, I am posting this review under a fake alias and email. It is deeply concerning that a company would resort to such unethical practices to suppress honest feedback from dissatisfied customers.
In conclusion, I strongly advise against using Master Matchmakers Matchmaking Service. You would be better off exploring free services or more reputable and transparent matchmaking options. Master Matchmakers Matchmaking Service not only fails to deliver on its promises but also engages in intimidating tactics to silence legitimate criticism.
Response from Master Matchmakers®Jul 2, 2024
We take all feedback seriously and strive to provide excellent service to every client. However, I vigorously deny this accusation. This reviewer states that they are leaving the review under a fake name and fake email address, so we obviously can't verify that this review even comes from an actual client of ours.
To clarify our practices: We have never threatened or intimidated any client for leaving honest feedback. We welcome constructive criticism as it helps us improve our services. However, we reserve the right to discontinue service when a business relationship becomes untenable if a client is disparaging us.
Our contracts clearly outline our service process, timelines, and policies, which all clients review and acknowledge before signing. We maintain regular communication with all of our active clients through multiple channels and encourage everyone to check their voicemail and junk/spam folders to ensure they are receiving our outreach.
We are proud of our track record and the many successful relationships we've helped facilitate. Our commitment is to providing quality, compatible matches rather than rushing introductions that don't meet our clients' specified criteria.
AM
Amanda
I met someone
I had a really great experience all around. While not every man they suggested was ideal for me, they were all in line with what I was looking for. They were all relationship ready, emotionally and financially secure, attractive, and successful at their chosen path. We had a lot more in common, but chemistry is hard to predict. I can say that I met great guys I otherwise wouldn't have had a chance to meet and I'm thankful for the effort. Oh, and I met someone. So that's nice too.
Response from Master Matchmakers®Jun 23, 2024
We're thrilled to hear about your great experience with Master Matchmakers. It's wonderful that our matches aligned with your preferences and that you appreciated the quality of individuals we introduced you to. We understand that chemistry can be unpredictable, but we're glad you found value in meeting these great men. Our goal is to connect you with people you might not otherwise meet, and we're delighted we achieved that. Most importantly, we're overjoyed that you met someone special through our service. Thank you for your positive feedback, and we wish you all the best in your new relationship.
JH
Jason H.
Worked for Me!
When it comes to finding an ideal match, Master Matchmakers is truly a cut above the rest! Their team of experienced professionals goes above and beyond to ensure that each client finds their ideal partner. From thoughtful questions designed to uncover your deepest desires in a relationship, to personalized advice tailored specifically for you - they have all your bases covered. Plus, their warm and friendly customer service makes them an absolute pleasure to work with. If you're looking for that special someone who will make your heart skip a beat - look no further than Master Matchmakers!
Response from Master Matchmakers®Nov 24, 2023
We’re so glad to hear that our personalized approach to matchmaking resonates with you - it’s at the heart of what we do. And the fact that you appreciate our friendly customer service warms our hearts, because it’s our goal to make the process as enjoyable as possible. We love that you found the questions thoughtful, and that our advice was spot-on. Thank you for putting your trust in us and for spreading the love! You’re a total catch, and we’re so happy we could help you find your match. 💛
