J C.
Ordered/paid, then received an email it was cancelled with no explanation
Edit: Based on their reply, I went up to 3 stars. I've owned a MasterCanopy before and it was a solid product. I appreciate they acknowledged my frustration with this 2nd purchase. Original: I would give a zero if I could. I ordered and paid for a 10"x10" canopy and within a couple hours received an email that my order had been cancelled and refunded. I replied asking for an explanation but never got one. So I ordered one from Vevor and it was delivered in 3 days.
Response from MastercanopyMay 6, 2026
We are so incredibly sorry for the frustration! Your order was unfortunately canceled and refunded because that specific 10x10 canopy was completely out of stock. However, our team completely dropped the ball by forgetting to send you the follow-up email explaining the situation, and we totally understand why the lack of communication was so upsetting. While we are sad we couldn't serve you this time, we are glad you were able to get a canopy quickly elsewhere. We are addressing this mistake with our team to ensure it doesn't happen again.