MasterbuiltReviews of masterbuilt.com

My husband has owned several Masterbuilt smokers...They just don't last. We will NEVER buy another. We are currently in the market for another since....yes, you guessed it....the lates smoker bit the dust. AND...he really doesn't even use them that much. I don't think they even last a couple years at about 6 to 8 smoker fills a year.

Registered with MB for warranty. Still have to jump through hoops to get assistance. Have to send photo's of item, serial No. etc already uploaded as part of registration, + photo's showing problem. When the site asks for Model number etc it just locks up. Problem, second time of use. The ambient temp is 20c higher than the MB units setting. Set MB temp to say 60c, tested with accurate probe shows 83c internal ambient temperature making it useless. Meat is cooking before it gets smoked. Shouldn't be that difficult to raise a warranty claim. No other way to contact them, no phone number or email listed, so if the online contact form doesn't work, you're screwed.

Masterbuilt 1050 Gravity Series. Absolutely rubbish, the coal hopper had welding coming apart and flames roaring from it, and the middle hopper had its walls disintegrating, after only 4/5 uses and its less than 6 months old. Not what you expect from the part of the item that is supposed to hold the most heat. Masterbuilt can't even send the correct parts to replace the inadequate items. and the supplier won't issue refund!