MasterbuiltReviews of masterbuilt.com

I have owned a Masterbuilt smoker for 2.5 years. The control panel ( heating coil) has stopped working twice. I paid $63.99 for the second panel out of my own pocket. Masterbuilt is producing products that they know are defaulted, and will not stand behind their products. Instead they hide behind "warranty has expired" as a resolution. The second panel stopped working 30 days after warranty expired. There is,pattern here.

Customer service is crap control panel went with in a year Customer service didn't want to know do not buy

bought a masterbuilt smoker and the digital control panel quit within weeks. It was replaced on warrantee and smoker worked great until the control panel quit again. After weeks of trying to contact Masterbuilt all I get is emails trying to sell new products and they don't have a phone number for direct contact. I will never buy one of their products again!

Wish I could read these reviews before I purchased my Gravity 560. It only worked for about a year and when I tried to reach out to Masterbuilt for a refund/warranty, never heard back after multiple attempts. Don't recommend this product or the company.

I just bought a new Electric Smoker used it once , the inside finish is peeling off from the heat as well as the door frame , so sorry I wasted my money on this smoker , also the temperature cooks higher than the gauge says it is, meat was cooked on the outside but undone on the inside , had to finish them off in the oven , what a waste of time

I purchased a masterbuilt 560 gravity series just over 2 years ago. It worked fine until it didn't! Like most comments on here. The customer service is horrendous! Masterbuilt should be embarrassed of themselves! It's been going on for weeks. I would write to them explaining what was wrong and how I did all the recommended trouble shooting. And purchased replacement parts and it still wouldn't work. Thank God for YouTube videos. I wrote to them again today explaining the problem and they emailed back saying were closing your issue as completed with out ever answering the questions! Awful company and don't know how they stay afloat with there customer service being so useless and unhelpful!

40 in Masterbuilt Electric Smoker Model # AE131332—I would never recommend anyone to buy this brand of smoker, it’s truly a piece of crap. It blows the circuit breaker all the time. When contacting customer service they were not helpful at all. Never used it that much and will never buy that brand again. Product is very unreliable.

I recently purchased a 40-inch Masterbuilt Electric Smoker back in February of 2023 through a big box store. After using it about 12 times, the digital controller stopped working. I had reached out to Masterbuilt Customer Service to file a claim and to also register my model number however because I no longer had the receipt, they said that the smoker was "out of warranty". Furthermore, they stated that they discontinued the model and no longer carried the service part I had needed. I had to order the $39 Digital Controller from Appliance Factory who thankfully had the part. After four e-mail attempts into Masterbuilt, they stated that they would not reimburse me for the part. I've owned other Masterbuilt smokers over the last 10 years and never had an issue. Since this recent purchase 12 months ago and Masterbuilt not owning up to a $39 malfunctioning component, I will no longer purchase this brand. POOR CUSTOMER SERVICE! MASTERBUILT JUST LOST ANOTHER ONCE LOYAL CUSTOMER!!