Josh G.
Very expensive borderline scam
Very expensive. Poor quality. Tried hard to upsell me and left quickly. No way that service was worth $500.

System error is listed under Repair & Services.
System error (masterairducts.com) has 64 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Josh G.
Very expensive. Poor quality. Tried hard to upsell me and left quickly. No way that service was worth $500.
Lois W.
SCAM. BAIT AND SWITCH. They came out and the price went from $79 to $150. After he was done, my dryer was dented and my dryer vent was still 80% blocked as noted on my dryer sensor. Called again and asked for someone else. Again, price quote was $79. When the technician arrived, he said it would cost $250. AVOID THIS COMPANY.
Jessica J.
They claim to have a 4.9 on google but I can’t even find their google reviews. I called them about a duct cleaning, to my surprise they offered a weekend spot only a few days away. The day of I’m surprised to see a guy roll up in a regular car. I invite him inside and he asks to see the main duct, I show him it and immediately I can tell there’s a problem. He brings the negative pressure machine in and the part that fits over the vent is the wrong size. Instead of saying so he says he’s missing the stand for it and will just a vacuum instead. The entire service was him walking around to the vents with an air compressor, shooting some air inside and holding up the vacuum. I called the company and asked if this was typical and they assured me it was. Never in my life have I heard of a duct cleaning being done this way. Very unprofessional.
Jessica
I hired this company to clean my dryer vents for an advertised rate of $79. When the workers arrived, they said that they needed to get a new dryer hose which would be an additional charge and that they needed to remediate water in the vent (no numbers were given). I said ok, with the understanding that there would be some sort of additional charge. At the conclusion of the service, I was given a bill for over $3,700. I've called multiple times since, and was told that it is company policy to give estimates before the service is completed. I assured them that was not done in this case, and I would have never proceeded had I known this was the cost. I keep getting told that someone will call me back, but it's been weeks and nothing has been done. Do not use this company...
Angela B.
Scam - bait and switch. Quoted one price and then said the air ducts were too clogged and it would be a different price, a price triple the initial quote. We shouldn't have proceeded with the half-attempted clean job done.