Master Supplements, Inc.Reviews of master-supplements.com

Response from Master Supplements, Inc.Oct 23, 2024

Hello Dr Ross! It looks like the package was delivered to a postal locker on Monday, we'll reach out via e-mail with the tracking link. Every order should have a tracking email sent the day it goes out with the tracking number so we apologize that part did not get to you. Thank you for leaving the review and allowing us to get on top of this. You can reach a human being here M-F, 9-5 CST should you ever have ANY issue!

Response from Master Supplements, Inc.Aug 2, 2024

Hi Joanne, I understand your concern but we take extensive extra QC measures to ensure that you have a viable product regardless of high temps during shipping! We store our probiotics supplements at negative 10 degrees in industrial freezers up until the day they ship. Most if not all of our competitors never freeze them after manufacturing and rather they sit for months or more before shipping out to a consumer, our clock starts ticking the day we ship and unlike most other probiotic companies we guarantee our potency through expiration whereas, other bottles will say "at time of manufacturing", which means the product can be 100% dead and they are still meeting their label claims. We put A LOT of bacterial overage in every batch to ensure you are getting the labeled potency and I am happy to share the 3rd party test results via e-mail to show this. We do recommend refrigeration upon arrival but if you can’t because you’re traveling or for whatever reason; simply keep the bottle tightly closed and store in a dry, dark place. Additionally, here is some more ways we belie we raise the standard on probiotic quality control: We use colored glass bottles that are hermetically triple-sealed to keep the contents completely inert. The glass bottles block UV light and they allow less external moisture contamination than other bottle types. We add moisture and oxygen desiccant packets to each bottle and flush the bottles with nitrogen to push excess oxygen out. By creating the correct environment within the bottle and limiting their exposure to water and oxygen, we fully guarantee that our bacteria will remain stable and potent through expiration. I hope this helps but please contact us if not. If it is helpful and more importantly, if you take the products and FEEL the difference in your gut function like I am sure you will, please consider updating this review, as even a 3star is detrimental for us. We appreciate your feedback and business greatly.

Response from Master Supplements, Inc.May 25, 2023

These are the reviews that make us better so thank you for that! There is not supposed to be nearly that many e-mails so we are reviewing what went wrong and apologize for the over-inundation. We have had many meetings to try to avoid just that while also getting everyone the information that they actually want and need. I think once you see how fast the product arrives upon your order being placed and more importantly once you feel how well the products work, you'll be a satisfied customer and if not we offer a no-hassle full money-back guarantee. A one-star review dramatically affects our overall rating which is almost exclusively 5 star-ratings, so if by chance, you do end up a happy customer, please consider updating the review, it would help us greatly! Ty,

Response from Master Supplements, Inc.Jun 1, 2020

Hi Lindsey, we are very sorry that your first order with us was lost, this is very rare for Priority Mail, it still hasn't shown up back here! I see we did ship a replacement package, hopefully next time we meet your expectations! Master Supplements

Response from Master Supplements, Inc.Oct 25, 2017

Hi Laurie! Thank you so much for taking the time to post your review. Please remember that we are available to answer any questions or advise as to the best protocol for your particular issues. Sometimes it takes a little 'tweaking' to get the right fit. We can be reached at (800) 926-2961 9-6 EST. If you reach our answering machine, we always reply promptly. Sincerely, Your Friends at Master Supplements, Inc.