Master Supplements, Inc.Here at Master Supplements, we believe in honesty, hard work, and, most importantly, helping people. We're proud of our product efficacy and we're committed to getting them into the hands of those who need help.
Master Supplements, Inc. (master-supplements.com) has 783 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Dr. A.
I love placing the orde trough Ms hope. She is very grateful, very professional. In addition, products are send promptly and its very helpful for me and patients. Very pleased with service. Plus, receiving invoice with details of my order is excellent. Thank very much Love your products
Response from Master Supplements, Inc.Aug 2, 2024
Hope is outstanding! Thanks for the review!
Tashana H.
This is a great product. I've used all products regularly. And the customer service is great.
Response from Master Supplements, Inc.Aug 2, 2024
We appreciate you very much, thanks for the review!
Alexa Umbreit :.
Quality products and helpful customer service.
Response from Master Supplements, Inc.Aug 2, 2024
Thank you!
customer
Updated 6/14 Order was not delivered to the address I had requested. Even Double checked my order to ensure that it had not been my fault. I am not mixing you up with another company. Yes you have delivered to me before but I have two houses. I was clear in where I wanted it delivered. Aside from the misdelivery, I love the product. Five stars! Next time I will call customer service just in case it is the shop pay order website causing the problem. Thanks for the reply.
Response from Master Supplements, Inc.Jun 14, 2024
Hello! I see you have placed a total of 3 orders with us through our U.S.Enzymes site, and they have all had the same Shipping and Billing address. The billing is different from the shipping, but we have entered them correctly from what we can see; the shipping label matches the address that was entered online. The last order we received was on Tuesday 5/28 and it as delivered on Friday 5/31. I see your orders did come in through via ShopPay method so that feature may be recognizing an old address as the default but we are not able to change that on our end but we are happy to walk you through it and try to help. You can use the Check out as a guest feature as well. Please feel free to call our Customer Service @800-926-2961. Bill or Blake can help make this right and I apologize for the inconvenience! Lastly, 1 star reviews are very damaging for us and we take pride in making every single customer happy, please consider updating your review by following the link in this response e-mail. In health, the Master Supplements Online Support Team
John M.
I received the product today as said.
Response from Master Supplements, Inc.Jun 12, 2024
Hi John, your order came in at 5:55pm Friday June 7th, after our business hours had closed for the day. Your order shipped promptly the following business day, Monday June 10th and we show it as being delivered today Wednesday, 12th at 11:55am. A 1star review is very damaging for us, please if you would be so kind to revisit that review via the response in your e-mail inbox, it would be GREATLY appreciated! As for the products, we guarantee them with a 100% money-back return policy so if you don't feel better, you don't have to pay!
Sharon S.
Jeff listened. He wanted me to understand what the company offers, and then he listened to me and asked questions that helped us deterimine how to begin supporting my very unhappy gut. I feel safe, and know there's help available if adjustments are needed.
Response from Master Supplements, Inc.Jun 12, 2024
Thank SO much for the nice review Sharon, we're here whenever you need us!
T H.
Master Supplements is one of the top companies that we enjoy working with. We never have issues with things being out of stock and if they ever are they are back in stock right away. They have great communication and ship orders out very quickly and always willing to help faster shipping if we or a client needs it.
Response from Master Supplements, Inc.Jun 12, 2024
Thanks for the great review!
DiAnn
A company that works professionally with great customer service. Thank for offering great products which is hard to find.
Response from Master Supplements, Inc.Jun 12, 2024
Thanks SO much!
