Total SCAM. Purchased and returned a necklace in February and have not received a refund. Need my money back.. Send multiple emails and no response.
Please issue my refund ASAP!!!!
DM
Dr. Martha P. N.
THIS IS AN UNETHICAL COMPANY
I ordered two bracelets; only one arrived, and so far the company has answered none of my emails. When I called the number I could find, it was an answering machine that did not identify it as belonging to Mason & Madison. There's nothing wrong with the bracelet I received. Years ago I ordered a necklace. I had no trouble then; and the necklace is fine. BUT SOMETHING IS OBVIOUSLY VERY WRONG WITH THIS COMPANY. IT HAS A VERY ATTRACTIVE WEBSITE; BUT CLEARLY THERE'S FRAUD GOING ON. I WILL NEVER BUY FROM THEM AGAIN. AND I DO WANT THE MONEY BACK THAT I PAID FOR THE BRACELET THAT NEVER ARRIVED.
UPDATE: I wrote one last time and, although they never contacted me to explain what is going on, they did send the bracelet. But I stand by my first impression. It's an unethical untrustworthy company that merely deigns to send you the merch if they feel like it. I wouldn't buy anything ever again from them.
MD
MDW
SCAM COMPANY!!!!!
I purchased an item for a Christmas gift. It was not sized correctly. I called customer service on multiple occasions... NO ANSWER. Left several messages. NO RESPONSE. There was no address to send back the item. Disputed with the credit card company. This company DID respond to them and said that I still have the item. ONLY BECAUSE THERE WAS NO WAY TO RETURN IT!!!
I will now need to download ALL of these reviews and dispute again.
BEWARE!
SO
Shola O.
Mason & Madison - It's all a Big Scam
Ordered a set of Drop Earrings on 26th Dec 2025 exactly 1 month & 2 days. Tried several times to reach out to them àbout my order, no response. Suddenly got a response on 08/01/26, sent a UPS tracking form. No updates on this form , and only entry is given as purchase date 26/01. Feeling angry and disappointed, as no communication from this company, which I have now come to realise are Scammers. I paid £57 for the 18k gold drop earrings, via credit card. Order number #18220. Advert said delivery would be done btw 1 and 4 days. All I want is either the Real gold earrings and not some cheap ones, or a Full Refund. No phone number to call, feel angry that I have found myself in this situation, where I have been scammed. I will give them a few more days , then shall seek legal advice. This is wrong on their part, holding onto people's money, without delivering items already paid for.
Prospective buyers pls beware, as this company scams people out of their money. Do not patronise them whatsoever. No professionalism, no Customer service , unreachable etc. Still waiting to hear back from them, and then involve the Police whist seeking legal advice too..They are not even worth a Star!
Response from Mason & Madison Co.Feb 1, 2026
Hi Shola,
Thank you for bringing your order to our attention. I am sincerely sorry for the stress and the communication gap regarding your 18k gold drop earrings. At Mason & Madison Co., we are a legitimate brand built on craftsmanship, and it breaks our heart to hear that a logistics delay led you to feel this way.
We have emailed you the direct confirmation to ensure your peace of mind. We apologize for the silence. During the peak holiday season, a technical sync error affected some of our tracking updates. We have now upgraded our customer support systems to ensure every query regarding our handcrafted jewelry is answered within 24 hours.
At Mason & Madison Co., we stand behind a 100% Satisfaction Guarantee. We are constantly optimizing our international shipping to ensure our "1-4 day delivery" promise is met. Choosing our brand means choosing a team that takes full responsibility and always puts the customer first.
Shola, please check your inbox for our direct message. We look forward to showing you why we are the right choice for your jewelry collection.
Warmly,
The Mason & Madison Co. Team
LJ
Lorraine J.
I bought a “gold” necklace from Madison…
I bought a “gold” necklace from Madison Fero & when it arrived I found it not up to the standard I would accept in other words it was just rubbish ! It broke as soon as I tried to put it on. As usual I am still trying to find out how to return it & get my money refunded back into my account!!! Scammers!
SH
shola
Mason & Madison - Very Unreliable, Order not received after almost 1 month.
I am still awaiting a pair of drop gold earrings, ordered o 26th Dec 2025 online. I have emailed Mason & Madison a couple of times with no luck. I paid £57 online and despite numerous emails, as cant find a number for them anywhere, I suddenly received an email blaming UPS for the delay, and sent a tracking form which only shows the date at which Mason & Madison received my order , which was the 26th Dec 2025. I am exhausted and fed up of chasing them. UPS on the other hand, can't seem to retain login details that I created on their site, and seem to not rec countries outside of the US. I live in the UK, and so disappointed with Mason & Madison. Meanwhile, they are sending daily adverts of supposedly jewellery to my email address yet, they do not acknowledge emails . I have asked for a Refund, but heard nothing back. Pls help. This company is a Scam, very unprofessional and irresponsible. Buyers beware . Like prev writers above, wished I had checked out the Reviews b4 purchasing . Very disappointed customer.
Response from Mason & Madison Co.Feb 1, 2026
Hi Shola,
We are truly sorry for the exhaustion and frustration this delivery delay has caused. At Mason & Madison Co., we believe that buying handcrafted jewelry should be an exciting experience, not a stressful one.
We hear your frustration regarding the UPS tracking and our recent communication gaps. We have reached out to our UK courier partners to investigate why the updates stalled and have upgraded our customer support system to ensure our UK community is never left without answers.
We take full responsibility for international logistics. While holiday surges can challenge global shipping, Mason & Madison Co. stands behind a 100% Satisfaction Guarantee. Choosing us means choosing a brand that listens, fixes its mistakes, and always puts the customer first. Our luxury accessories are worth the wait, but we are committed to making that wait as short and transparent as possible.
Shola, please check your inbox for the refund confirmation and your gift. We value your feedback and hope to welcome you back soon.
Warmly,
The Mason & Madison Co. Team
DW
Darren W.
Still not received item was mwant to be delivered xmas eve
Still not received item waz
Response from Mason & Madison Co.Jan 18, 2026
Hi Darren,
We are sincerely sorry that your holiday surprise didn’t arrive by Christmas Eve as expected. We know how much those special moments matter, and we feel terrible that we missed the mark on this delivery.
We're happy to confirm that we have officially resolved this for you. As per our recent conversation, we have sent a priority replacement, and as a gesture of our commitment to you, we’ve added a complimentary store discount for you to use on your next order. We want to ensure your experience with our handcrafted jewelry ends on a high note.
To our future customers: We take full responsibility when logistics challenges occur. While 99% of our luxury gold jewelry and timeless accessories arrive perfectly on time, we are constantly optimizing our global shipping routes to prevent seasonal delays. When you shop with Mason & Madison Co., you aren't just buying a piece of jewelry; you are investing in a brand that stands by its "Customer First" guarantee. No matter the hurdle, we will always make it right.
Darren, we’ve sent the full details of your resolution to your email. We truly value your support and would love the opportunity to welcome you back so you can experience the premium quality and service that Mason & Madison Co. is known for.
Warmly,
The Mason & Madison Co. Team
DA
Dan
Terrible Scammers
Terrible Scammers, please avoid.
Their website looks very slick but the cheap and nasty products you receive they're no resemblance to what is shown online. Please avoid at all costs.
Response from Mason & Madison Co.Jan 18, 2026
Hi Dan,
We are truly sorry to hear that your experience didn’t live up to the high standards we set for our handcrafted jewelry. We take your feedback seriously, and I want to personally ensure this is resolved to your satisfaction.
We have already taken action to make this right. We can send you a premium replacement for the defective items to ensure you are not left disappointed. We also want to welcome you back with a special loyalty credit so you can experience the true quality of our 18K gold collections and see why so many customers love our designs.
To our community and future shoppers: At Mason & Madison Co., what you see is what you get. We use high-definition photography to showcase the intricate details of our luxury accessories. While we are proud of our "slick" website, we are even prouder of our craftsmanship. If a piece ever falls short of your expectations, our 100% Satisfaction Guarantee means we will refund or replace it, no questions asked. Choosing us means choosing a brand that values integrity as much as style.
We are not just a jewelry brand; we are a community. We’re constantly improving our quality control to ensure every Mason & Madison piece arrives looking stunning. We'd love for you to give us another chance to prove that we are the right choice for your jewelry collection.
Warmly,
Mason & Madison Co. Team
