MashableReviews of mashable.com

A Chinese Bait and Switch Scam! I ordered from Mashable what I was told would be a lifetime license for a PDF Converter Pro program for $30.00. When I followed the download instructions I was sent a free nonfunctional trial version. When I contacted customer support they just sent me the same link to the free trial version. In order to upgrade to the fully functional version would have to pay another $40.00. This company doesn't even rate 1 star, but I had to click on 1 star to input my comments!

my mom ordered an echo show 8 for me for Christmas. A echo show 5 showed up at my door. She was charged 140 for the wrong thing. No return address or label. When she finally contacted them, they apologized and said they sent a label NO LABEL!! Taking advantage of elderly is a crime. funny that her card was compromised shortly after this.

If I had, I would have run the other way. The product, in this review doesn’t matter, it barely arrived within the timeframe and it worked. It’s all about the companies policies and their customer service, excuse me, THE TOTAL LACK OF CUSTOMER SERVICE. When I read about this product in the Apple News APP, it said $19.00 by entering a code. There was no place for a code, so I paid full price. Within less than 12 hours I had buyers remorse and wanted to cancel the order and sent an e-mail to “customer service” to request the order be cancelled. The answer I got back, 24 hours later stated the order had already shipped and all sales are final, first lie. I received a second e-mail another 24 hours later with instructions on how to cancel the order, also stating there is a cancel button, lie number two, but the order did show it had been shipped. I guess the company feels that responding to an e-mail with erroneous information constitutes good customer service. They provided me with a weird tracking code, that never produced any information “tracking code cannot be found”. When I sent another’s-mail asking who the carrier was and a tracking code, I got the information, stating the order was being prepared for shipping, lie number three, with the standard “sorry for any inconvenience “. With each e-mail, and there were many, I tried to share my wisdom of good customer service, having 31 years of customer service experience working for AT&T. For instance, my credit card was billed immediately when I placed the order, most companies bill when the order ships, very shady. When the last e-mail I received from a supervisor of customer service asking me to change my thumbs down review to a positive thumbs up, regarding my interactions with the customer service people, not about the companies policies, I had a good laugh. When my order arrived, I unsubscribed to the website, their constant sales e-mails were annoying, blocked both the website and the customer service e-mail address. I found it interesting that all the negative reviews gave detailed accounting of the problems customers experienced but the good reviews did not. Wonder why. Mashable isn’t even worth a one star review. Hopefully you’ll save your money and sanity and run the other way, like I wish I had.

I ordered a Sew Table from Mashable after looking for one and the stupid Edge coupon said I could save $70. USD compared to Amazon. I am sorry I just didn't pay more at amazon since I have never had a bad experience with them and there returns are convenient. Any ways I received the sew table unwrapped in a box and the item rattled before opening the box. After opening the box screws just started falling out and as I inspected the table notice glue around the screws that fell out in an attempt to repair the item. It was dusty and dirty and I took pictures and wrote & e-mail to Mashable to inform them of how they treated a first time customer. Well it will be the last time for your truly. The old saying you get what you pay for is so true when you deal with these incompetents'.

Absolutely a scam. I purchased an item. It didn't work with my computer so I asked to return it. I had to follow up multiple times. Then they asked ME to pay for return shipping even though that's not mentioned on their return policy. The shipper is in China and can't make their own return labels for some reason. Last correspondence was "Please know that you will certainly be refunded as long as our partner merchant has confirmed and advised." Apparently returns are contingent?

I was the victim of a bait-n-switch scam where I was attempting to buy a specific very popular item and was sent a cheap fake. The box had almost identical pictures from the real product, but with with broken English and an obscure product and company name. They didn't even bother to have the specifications match, like for example the waterproof rating. When I contacted customer support they claimed that all sales were final and ignored the fact that I was not sent what I ordered. I contented the charge with my credit card company and they refunded the charge no problem.

I ordered the Carsule Pop Up Tent for my SUV from Mashable in August of 2020. I was told I would receive it within 2-3 weeks. I did not receive the tent until October of 2020. I live in Minnesota and the weather was terrible by the time I received my order. Since I could not try it out, I stored it for the winter. On May 9, 2021, I was finally able to check it out. There is a roof support part that is missing. I have reason to believe that this will leak when it rains because you can see daylight through the seams. They are not tight and sealed. There are many little pin holes in the roof also. According to the product description, the Carsule is light weight and easy for one person set up. This is NOT the case. It is heavy and the smallest amount of wind makes it extremely difficult to set up. I immediately notified Mashable.com about everything that was wrong. I was told they would contact the merchant about my claims. I just wanted to send it back and get my money back. That did not happen. After emailing for a month, I was told that the merchant refused to refund or take the tent back. At this point, Mashable.com basically told me that's it. I have asked them to contact the merchant on my behalf to get the missing roof support. I am told to contact the merchant myself. Now I am stuck with a $300 piece of junk with missing parts. I do not recommend that anyone order from Mashable.com.

I purchased the C# learning module but realized I didn't need it and requested a refund, all within one day. They will not give me a refund on my credit card, instead, they gave me "store credit" for my next purchase. SCAMMERS! DO NOT DO BUSINESS WITH THIS ORGANIZATION. YOU WILL REGRET IT!