Maserati USAReviews of maseratiusa.com

Two months ago I purchased the Moderna Grantourismo. This is my third Maserati and last. One and a half weeks later, the transmission failed and the battery light went on. The dealership had the car for two weeks and then delivered it to us. One week later, the same problem occurred. The dealership has had our car for another three or four weeks, trying to figure out what the issue is. They communicated with Maserati in Italy and decided that the entire wiring system needs to be replaced. As of yesterday, I was told that the car was ready after they do some road tests. So in two months, I have had the car for approximately a week and a half. Anna at customer service North America got involved given my displeasure, and offered to reimburse me one month payment despite the fact that after the first incident, I made it quite clear that I felt the car was a lemon and did not want it back. My dealership, who understands my situation also tried to reason with Maserati North America. I have had approximately four phone calls with Anna in Customer service and several demeaning emails where she made it quite clear that she is in charge of my file and a decision would be made about the car after I retake possession of it. Yesterday, the head of Maserati Canada, Robert Sourial was contacted by the dealership and he told my representative that they will in no way consider taking the car back. He refuses to call or discuss the situation with me. The goal of Maserati is to rebrand itself-to stop producing the “cheaper” cars and concentrating their efforts higher-end cars and to build up it’s consumer base with repeat customers. There is a disconnect between Maserati North America and Italy as the North American Section does not back up their cars-they care only about sales with no regard for customer satisfaction or quality. Query as to if Kelly MacDonald is really up for the job as CEO Maserati North America given that her goals differ greatly than that of Italy with respect to the brand. Buyer beware….I will never buy another Maserati given my most recent experience. There are much better brands out there nearing the $300K mark-and with companies that actually care about their brands.

I own a 2007 Maserati Quattroporte with 8000 miles. All of the coated rubber parts in the cabin have turned into a sticky gooey mess. Online check ("sticky button" issue) shows this to be a very common problem caused by a defective clear coat. Maserati gives me a case number and so I contact local dealer (Criswell). They tell me that it's not covered under warranty. My position is that this is not a warranty issue but rather a PRODUCT DEFECT ISSUE. Cost of repair $3000.The dealer tells me that they have repaired several cars but will no longer do so since MASERATI CORPORATE has not paid them.What a disgrace! I understand there is a class action lawsuit. BMW and Audi have made such repairs. You would think that Maserati would do the honorable thing and take care of their high end customers.