MasbrillReviews of masbrill.us

Terrible customer service experience. Tried to return product and offered only 50% refund before proceeding to not respond to communication anymore

About GPS collars. The first one I used to get the boundary set. It was a nightmare trying to set the boundary it kept changing. no matter what I would do it was different every time I went to that same location. I would get flag set up and test it again and it would be different I would have to do it again. Then as I was carrying the collar which was well within the safe zone it went off. I am glad it was not all my animal. When the battery ran down, I put it on charge and attempted to use the other collar. I continually struggled to get GPS signal to be consistent. When I went to use my first caller after charging, it would not power back on. I tried charging again and it still would not power on and I tried it once more and still it would not come back on. 7 days after I received the product, I contacted Masbrill asking to return the colors. I advise one is not working at all and I was having GPS problems with the second. They offered me 20% off and to keep the product. I declined and again asked to do a return. They responded giving me all the different restocking fees and and how much I was going to lose by returning the product. I advised I would pay the restock fee on the GPS that does power on, but that I should get a full refund on the one that will not power back on. They then said I had to provide a video showing that the product would not turn back on. I did create a video and I sent it. I didn't hear anything back for a few days so I sent it again and reiterated that I wanted to return the products. A conversations with the company took place over the course of a couple of weeks. Then I got no responses at all. When I finally realized they weren't going to work with me, I contacted PayPal, since that is how I paid for the product, to see if I could get my money back that way. I explained everything that happened. I have been trying since a week after receiving the product to get a refund but hadn't had no success. Since it was then outside of the 30 days, PayPal would not do anything other than provide contact information for the company. I used the email provided by PayPal to again reach out to the company twice more advising of my issue and asking can I please get some help. I have never gotten a response. I definitely would not order anything from this company again. I don't care how good the price is.

Horrible, do not recommend. The company is horrible to deal with and collars were crap. I'd leave no stars if possible. We've had issues out of these collars since day one. Even fully charged, they die within 6 hours, we have 5 dogs, I had to buy new collars because we own a farm and I can't charge these every 6 hours, our last ones from another brand lasyes DAYS without being charged. Will never buy these again, and when complained to the company with them giving no help or feedback at all.

I bought these collars and wasn't what I wanted! I applied to mail them back for refund. They offered me $60 refund and I could keep collars. I said no. I had to take pictures of them and email them with pictures. They were never on a dog! I did everything they asked and still no refund. I would never buy anything from this company again!!!

Masbrill refused to give me money back when I sent it back unopened and brand new. They keep stalling, requiring ridiculous things like the tracking number for the return. I have returned a lot of things usng a lot of different vendors, and I have NEVER had to supply a tracking number. They claim they can't find the item, so their receiving department obviously needs a makeover. They owe me $45 and I will never stop trying to get my money back! Karma will get them.

Horrible company. We bought wireless dog collars which were faulty one wouldn’t hold charge and all three were shocking our dogs randomly. Their return process is a nightmare. They will try and talk you out of returning your item for a 20% refund. Please do not purchase from these scammers.

The first collar I received was defective. The 2nd collar I received worked for a couple of weeks and then the transmitter would not pair with the collar no matter what Masbrill advised me to do. They said they would send another collar, but then they disappeared. This is a piece of junk. Buyer Beware!!

Can not adjust collar shock intensity. If you have smaller dogs do not buy. Spent $240 and they only gave me 10% back. Complete rip-off.