MasachipsReviews of masachips.com

I placed an order thru Shop Marketplace on 9/27/26. I received an acknowledgment right away advising that the order was being processed and would ship soon. It is now one week later and the order is still pending shipment. It is not urgent that I receive these right away. I just want to know an approximate shipping date. I have sent several emails requesting status, but they do not respond to emails.

Chips are good, their subscription model is no different than the gym subscription you can’t cancel. August 2nd I get email, your subscription is renewing. Go not website August 3rd cancel subscription. August 18th I get email, your order has shipped I email and say I cancelled my subscription on August 3rd why is this shipping. After back and forth they insist I missed the date and there was no way to cancel my order, so in the two weeks after I cancelled subscription you’re telling me you couldn’t stop the order? Worst customer service, chips are good but not cases monthly good.

Horrible customer service. Never got the chips that I overpaid for. They try to twist words after I told them the same thing for several weeks. I will never buy here again.

I was excited to try MASA chips after a trusted friend recommended them. I placed a one-time order in March for a few different flavors and, while the chips were decent, the price was already eye-popping—over $100 for 12 bags. What I didn’t realize is that MASA had apparently enrolled me in a “subscribe and save” program for one of the items in my cart, without any clear or obvious notification. I’m a careful online shopper, and I never knowingly agreed to recurring shipments. Fast forward to April 27, and I was charged $196.80 for another box of chips—this time just one flavor, in bulk. I reached out to MASA support immediately, explaining the situation and offering to return the completely unopened box at my own expense. They refused, citing a no-return policy on food items, even when sealed and unused. Adding insult to injury, days after this exchange, I received a marketing email from MASA stating that the exact chips they refused to take back were now sold out. So rather than accepting a sealed return, they’d prefer to discard product they could clearly use. As a small business owner myself, I understand the importance of clear communication, ethical practices, and customer trust. Unfortunately, this experience showed me that MASA prioritizes rigid policies over customer satisfaction. I won’t be ordering again, and I caution anyone considering trying these chips: double-check everything at checkout—and don’t expect support if anything goes wrong.

So expensive. Their lime flavor went into the trash. I emailed them and no response. You leave comments or reviews on their social media and it gets deleted. This is a a mass marketing product company and everyone will soon find out how phony they are. They don’t have great customer service and seems like they don’t like any critical comments. They push their brand like this. It’s all the rave but in fact their only chip that is decent but not worth $15 is the plain regular one. The others are crap. No one replies or gets back to you and I pray that the truth comes out soon!!! They are not a great backend company! Not honest either which makes you wonder.