MarvelOptics.comReviews of marveloptics.com

Worst customer service ever!!! My glasses shipped after 2 months. When they arrived wrong prescription in right eye which I confirmed with a local eye company. Took 2 weeks to get approval for the return. Then shipped back to correct and 6 weeks later no glasses. There has been ZERO communication despite multiple phone calls, emails asking for an explanation. They have basically stolen my money and wasted my time. Would NOT recommend - Huge SCAM

This company is flat out horrible. I ordered my glasses in the beginning of July. First email response.. my order is currently being processed in our labs. As we are all aware of the ongoing outbreak of the Coronavirus (COVID-19) pandemic, we are in a state of emergency. Even though the situation continues to evolve, we are committed to completing your order in a safe, diligent, and reasonable manner. We are having delays that could take from 3-5 weeks to complete your order. We would like to apologize, and thank you for your patience during this time. I then went on to ask why is this on your website?? No reply. I then waited the allotted time.. Still said my glasses are currently being processed in our labs. This is now 4 weeks into this.. Next I called, no one answered. Left VM, No response. I called again I was able to get a hold someone.. They tell me the phone system are down and they retrieve VM's .. That was straight BS.. Next I continued to call and email, I requested to speak to manager, I was told no. I proceeded to continue to request to speak to a manger. Finally some said OK, but it would take 48 Hours. Very long story short my glasses were shipped at the time I moved about two months after my order. i never received my glasses. I asked for a refund. They said sorry your glasses were shipped and delivered. I am sure they were 3 to 5 weeks after they said how long it would take, and after I had moved.. NEVR BUY FROMTHEM. DO NOT WASTE YOUR MONEY.

The worst company ever. Just like the other reviews, I ordered and paid for my glass a while ago (8/31/20). No one answers the phone. No one replies to emails. I'm beginning to think it's a scam.

On August 7 2020 I have place an order for my prescription sunglasses that cost me $322.95 with the rush order indude. So August 11 2020 some one from Marvel Optics email stating that it will be 2 to 3 weeks before my order is complete which I did understand being with the Covid-19 going right i ok with that but on August 13 2020 I have gotten another email from Marvel Optics stating that my order should be complete in 1 to 2 weeks in which I was very happy on the update. But on August 31st I got another email from stating that the frame that I pick out will not work for my prescription and they had ask me to pick out a different frame in which I did by calling them. Then I was sending email to them to find out my update on my order I have gotten no response from them then I have notice that on there home page you can talk to a customer service representative so I was talking to them at least once a week if not two time a week and they was telling me that they were having problems with the supplier. But last week I was told that they should be shipped my sunglasses by end of week or this week. So I decided to check today to see if they are be able to shipped my order today and that when they told me that the frame was damaged from the supplier and they will not be able to get replacement frame next week and then it should 1 to 2 week before they are able to complete my order. In which that just my mad and I told them that I want a full refund and cancel my order and I will tell people that do not order anything from them because the company sucks and they take to long to complete your order.

How does this company get a 2.3 rating above when all reviews show a one star? I have had the same experience as below. After 11 weeks and a credit card dispute I got my glasses and they have 2 scratches on the right lens. Have called and emailed with no response.

If there was a way to leave 0 stars I would. I ordered glasses, and after 6 weeks, still had not received them. Exuse after delay after excuse, still nothing. Company offered a partial refund, because of the delay. Guess what...I never received the refund either. I have asked to cancel the order and send full refund. I am seriously doubting that happens either.

I know you want to ignore the bad reviews and roll the dice with Marvel, but don’t be foolish as I was. Trust me: the good reviews are anomolies. I ordered two pairs of glasses in December 2019, and received both pairs just over four weeks later. The lenses were wrong in both pairs. I sent them back after two weeks of communication with Marvel, and received one pair back six weeks later. That was six months ago, and I am still waiting for the other pair to be corrected. They always say the ETA is 1-2 weeks, but they only respond to emails once per week, so if the frames are out of stock, you won’t know for at least another week. Nothing is a priority for them, customer service is a foreign concept, and they are not honest in their communication or promises. I finally went to VisionWorks, and completed three pairs in less than two weeks.

Marvel Optics company advertises that they offer 100% satisfaction. Yet they rarely even respond to an issue raised. I ordered prescription goggles and paid them $402.00 on May 6th. At the end of May, they sent me a pair of lenses without any of the goggles or case. I couldn’t confirm if the lenses had any prescription on them. I finally got them to respond with a return authorization and returned the lenses to them on July 6th. I am still waiting for my refund or at least some communication as to what they are doing. BBB complaint #14454352.