MarvelOptics.comReviews of marveloptics.com

Terrible Customer Service. I ordered my glasses over a month ago. I have not received one single communication from them. I never even received a receipt. It showed up on my credit card immediately though. I decided to be patient, for a few weeks already. Then I logged in and it still shows my order as being "at the lab". I have made several attempts to contact them for a more cohesive update on the status of my order. They do not respond to anything. Their website takes forever to load each page, and sometimes never loads it. Even if they were still on Dial-Up it shouldn't take five minutes to load the front page. It doesn't matter if I am on my PC or iPad, the same problem. This is the worst experience I have ever encountered. I've already paid for the glasses both with the credit card and by paying the balance of my card already. I guess I just lost all that money. How are these people still in business? If you have no intention of filling orders, then do not take any new orders.

Thieves. Ordered 2 pairs of glasses. Didn't arrive for several months, and the prescriptions were wrong in both. Sent them back for a refund months ago. Nothing. Bunch of scam artists. Do not buy anything from them.

Terrible Customer Service. I ordered my glasses over a month ago. I have not received one single communication from them. I never even received a receipt. It showed up on my credit card immediately though. I decided to be patient, for a few weeks already. Then I logged in and it still shows my order as being "at the lab". I have made several attempts to contact them for a more cohesive update on the status of my order. They do not respond to anything. Their website takes forever to load each page, and sometimes never loads it. Even if they were still on Dial-Up it shouldn't take five minutes to load the front page. It doesn't matter if I am on my PC or iPad, the same problem. This is the worst experience I have ever encountered. I've already paid for the glasses both with the credit card and by paying the balance of my card already. I guess I just lost all that money. How are these people still in business? If you have no intention of filling orders, then do not take any new orders.

I want to start by saying that the quality of the prescription safety glasses I received is fantastic. No complaints... However, this company never once communicated with me at all. No order confirmation. No order updates. No response to emails, phones messages, online chats. ZERO communication at all. I sent over 10 emails, called over 2 dozen times, left 7 voicemails. After nearly a month with no updates/communication/responses to communication attempts I asked my credit card company to reverse the charges. Two days later I receive my glasses.

I ordered prescription glasses over ten days ago. I have emailed with absolutely zero response. I never got a confirmation email for my order. And when I called their customer service desk, I was INFORMED that I wouldn’t receive my glasses for another 3+ weeks… When I ordered my glasses, it clearly stated 3-5 business days, and I would receive my order. The CSR proceeded to argue with me about what I SAW, on their website! This is not a good way to drum up repeat business. I could have gone to Walmart and got glasses if I wanted this sort of treatment. Completely unacceptable. I want what I paid for!!! Completely unprofessional and rude. I will NOT be a repeat customer…

They may have good prices but its like anything get what you pay for. They say it takes 3 to 4 weeks for prescription glasses to be processed. Then you don't really know what your gonna get either. If you need glasses I would go somewhere else.

"0" stars. I ordered glasses from Marvel Optics on July 15, 2021. It took a month to receive totally unacceptable product -- prescription not correct (blurred vision at distance) and photochromatic coating non-existent. Started their "Returns Process" and learned their "100% Satisfaction Guarantee" non-existent - only a partial refund. After returning glasses, they claimed they never received although I have a receipt from USPS indicating date/time of delivery and package put in hands of individual. I have exchanged multiple emails, and they claim there is "nothing they can do". I lost $297. Total Scam. I should have read these reviews before ordering. DO NOT ORDER ANYTHING FROM MARVEL OPTICS.

Their website states 100% customer satisfaction, what a joke! Zero communication, numerous unanswered emails and a lot of hassle getting my money back. Go elsewhere if you want satisfaction.