MarvelOptics.comReviews of marveloptics.com

They do not answer their phones. They do not respond to email inquires. They are run by Zendesk, which makes them completely void of customer service. Marvel messed up my prescription and and made themselves unavailable. STAY AWAY FROM THIS COMPANY!

I ordered my 10 year old son a pair of glasses on 5/9/23. He picked out the glasses that he wanted as his glasses he’s currently wearing are broken and scratched so we wanted a nice pair. Through looking at the glasses on Marvel Optics website they looked like a legit company and like the glasses would be great! My son has very poor vision so finding him GOOD glasses isn’t always easy. It said it would take up to 14 business days to make & ship them. It is now 6/17/23, technically 28 business days, and they JUST shipped them out today. And that’s after I sent 3 emails, a complaint to the BBB and my last email I threatened to involve my lawyer. Kinda funny that I said if they didn’t ship them within the next couple of days or give me a refund my lawyer would be contacting them and then all of a sudden the glasses are shipped, yet the last email, a week and 3 days before this, I was told they were “almost ready to go out the door”. Hmm. They obviously don’t know what 14 business days are as there’s many other complaints against them as well, some that people don’t even receive them at all. They didn’t even respond to the BBB complaint. Literally the worst company. I’d never order from them again. Paid almost $300 for glasses and have gotten the worst customer service (can’t even get ahold of them on the phone and the chat option always says they aren’t available to send an email).

This company advertises a 100% RISK FREE GAURENTEE . I authorized to charge to my credit card for $283 and change. There was a small delay in my order at first as a certain measurement for the prescription was not provided. After that it took several weeks more for my order to be filled. On receiving the order fresh out of the box the glasses were made of a cheap plastic and had a deformity in them that wasn’t easy to see but did not allow the glasses to sit on my face properly crooked on one side. Also the lenses being prescription sunglasses the shape of these lenses created a fisheye effect that wasn't able to see properly. Note, I have been wearing glasses for 52 years and consider myself well-versed on the proper design of glasses. I requested a refund and was ignored by this company's customer service. I insisted upon speaking with the manager and was denied as they claim no one was available. Since then the glasses have been sent back and have yet to receive a full refund, READ THE ENTIRE REURN POLICY, FIND WHERE IT SAYS 50% REFUND. Do yourself a favor, Google “ MARVEL OPTICS REVIEWS” all reviews across the internet are negative! The BBB has a “F” rating for this company. I will post this review on every review board I can find until these speedballs are out of business. THE PRODUCT IS GARBAGE!

If I could have left 0 stars I would have. Wish I could have read the reviews before throwing away my money on these thieves. I ordered a pair of sunglasses February 2023, they came with the wrong prescription, received them a month later and were not what I ordered, sent them back and asked for a refund and was told I would only get half my money back February 2023 23rd, and still waiting for my "half" refund and this is April 2023 22nd. DO NOT BUY FROM THESE THEIVES !!!!!!1

Horrible company! They will rip you off. They won’t ship your product or respond to inquiries. When you are forced to file a dispute with your credit card company they will then refund 80% so that you are screwed out of 20%. Great scam and the credit card companies don’t care.

NON-DELIVERY OF GOODS. NON-EXISTENT CUSTOMER SERVICE. I recently ordered a pair of expensive sunglass frames from Marvel Optics. My credit card was immediately charged for the frames. After 7 days and receiving no communication from Marvel Optics, I began inquiring about the status of the order. I sent multiple emails and left phone messages over a one week period. Marvel Optics never responded. I had to request a transcation cancellation through my credit card company. It took about 4 days, but Marvel Optics responded to Chase and refunded my money. MARVEL OPTICS NEVER EVER CONTACTED ME! DO NOT DO BUSINESS WITH THIS COMPANY!

I only wish I read these reviews before I ordered a custom prescription pair of sunglasses for $380+. Took my money in January and ever since the glasses are "in the lab." DO NOT ORDER FROM MARVEL OPTICS. THIS IS A SCAM!!! I asked for a manager and was put on hold for over an hour. I called back and had the same experience. When I asked to cancel my order, I was advised there would be a 20% cancellation fee for an order they clearly never intended to fill. DO NOT ORDER FROM THIS OBVIOUS ONLINE THEFT SCHEME!!!

This place is a scam. I ordered safety glasses over a month ago. I still have not received them. I even contacted them or someone and said the glasses were shipped out a week. It is all a scam. They scammed me out of 138.00 dollars. And I am reporting them to FTC.