Brandon F.
We are very satisfied with this large…
We are very satisfied with this large transaction. From the order with Max Campos, the timing of the delivery, the delivery itself, and even the minor setback we encountered. When we placed our order for the Newage Outdoor Kitchen we asked a lot of questions to Max (about delivery, shipping issues, and what do we do if there were damages or missing parts). Max was great through this whole process. He gave us an email with instructions on what to prepare for during and after delivery. He informed us in advance that one of the pieces would be delayed. However, it arrived earlier than he told us. Furthermore, when I discovered a damaged rail for the cabinet drawer he was able to send me a replacement within a week. Overall, the experience dealing with Max and Marvellesures was better than expected and will do future business with them.
Response from Marvellesures LLCDec 26, 2023
Dear Brandon, Thank you so much for taking the time to share your positive experience with Marvellesures and specifically with Max. We are thrilled to hear about your satisfaction with the entire process, from placing the order to the delivery itself. Max is indeed an integral part of our team, and we're delighted to know that he was able to address your inquiries, provide clear instructions, and assist with the minor setback you encountered. It's fantastic to hear that your Outdoor Kitchen order exceeded your expectations. We appreciate your understanding regarding the delayed piece and are pleased that it arrived earlier than expected. Our team always strives to keep customers informed and provide timely solutions. Max's efficiency in sending a replacement for the damaged rail within a week is a testament to our commitment to customer satisfaction. We look forward to serving you again for any future needs you may have. If there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Marvellesures!