Martoffes Store Reviews | Read Customer Reviews of martoffes.com

Martoffes Store Reviews | Read Customer Reviews of martoffes.com

Martoffes Store reviews

37 approved reviews, newest moderated first

Tommy M.
Jun 22, 2026
The product sent did not fit my car
The product sent did not fit my car. Another brakes was sent and it did not fit exactly either but I going use it.
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MinGhee L.
Jun 20, 2026
Full refund
I ordered a phone holder for the Volvo EX90, but received one designed for the EX60 instead. After several email exchanges, the company ultimately offered a full refund. Their customer service was somewhat slow to respond, but they eventually resolved the issue and honored the refund.
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Javaughn J.
Jun 17, 2026
Good and bad
Purchase process and shipping went very well. 1 of the items fit perfectly; however, the Wireless charger is way too small for my S26 Ultra.
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Melanie F.
Jun 7, 2026
Never received purse yet
Never received purse yet
Response from Martoffes StoreJun 23, 2026
Dear Melanie, We are sorry for the inconvenience you experienced. After investigating the issue, we confirmed that your original package was unfortunately lost during transit. While we use GOFO Express, a premium shipping carrier, package losses can occasionally happen with any shipping company. As soon as we became aware of the issue, we shipped a replacement package at no additional cost. The replacement was successfully delivered under tracking number GFUS01052738066882. We also reached out to you after the successful delivery and kindly asked whether you would consider updating your review to reflect the final resolution, but we did not receive a positive response. We always stand behind our customers and take full responsibility when shipping issues occur. We apologize again for the delay and appreciate your understanding. Kind regards,
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Rob R.
Apr 30, 2026
Rceived what was offered in quick time…
Rceived what was offered in quick time frame.
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AB
Apr 20, 2026
The larger screen is chipped at the…
The larger screen is chipped at the bottom! The cleaning kit was also low quality.
Response from Martoffes StoreApr 22, 2026
Dear Ali, Thank you for your feedback, and we’re truly sorry to hear about your experience. This is definitely not the quality we aim to deliver. A chipped screen protector and a low-quality cleaning kit are not acceptable, and we completely understand your frustration. Please contact us directly at [email protected] with a few photos of the issue. We will take full responsibility and make this right for you whether that means sending a replacement or offering a suitable solution. Your satisfaction is very important to us, and we appreciate you giving us the opportunity to resolve this. Best regards,
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Kareem P.
Apr 2, 2026
Fitment for Rogue
I placed an order for the product I needed and it was fast and easy. This was the only site that had the exact item I needed. The fitment was a little off but nothing that was a deal breaker. I will buy from this site again in the near future.
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keanu B.
Mar 20, 2026
phone holder screen that was too small
They sent me a phone holder that was too small
Response from Martoffes StoreMar 24, 2026
Dear Keanu, We are sorry that the original phone holder did not fit your vehicle as expected. As soon as you contacted us, we worked with you to find a solution and shipped a replacement free of charge. According to our records, the replacement was successfully delivered and received. After confirming the delivery, we kindly reached out and asked whether you would consider updating your review to reflect the final resolution, but you declined to do so. While we understand your initial frustration, we believe it is important to note that we honored our commitment, provided a replacement at no cost, and successfully resolved the issue. If there is anything else we can assist you with, please feel free to contact us. Best regards,
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