Martin Water ConditioningReviews of martinwater.com

Good information, clean install...Would have liked a follow-up personal phone call to review any questions...

All in all the install was very good. The system is really working well with an amazing change in water quality. My only critique would be for better communication between the sales guy and the installer.

Seems to be great system from some great people (sales person, installer and follow up) but lacking in explaining what it all is and how to maintain it. I wasn’t there for install and came home to installed system with bags of salt and sediment filters stacked to the side...but no instructions and a system of about six tanks more complicated looking than the sales brochures. I had heard from some one about pressure in the pH tank blowing the top port off when trying to check the level because they didn’t know how to vent the system. Who knew that could happen? And what am I supposed to add to the tank? I was only told the level should be between two lines. Who knew you could shine a light next to the tank to check it? Not me. I bought a two tank softener but there is a big tank next to it. What is that for? The follow up person tested the water and showed me the lid comes off and you add softener but only so high. How would I know? I didn’t even know it had a lid. The system for removing nitrates for the separate drinking water system has extra tanks. Don’t know what they do. But I was told there are changeable filters to add minerals to the water. How do I change it or check on it? Is there a nitrate filter? One night I was in the basement and heard a loud air rushing sound like a jet engine. I was told the system back washes but no one mentioned it was so loud. I almost called my regular plumber at 2am thinking something was wrong. There is also a led readout with the time and some other number flashing. What’s that number? The nitrates were tested and given a lab result but the follow up tested with some brown dye in home with more of a guesstimate. Seems it should be lab checked...and results emailed for initial and follow up tests. I believe I have a great system from some great people. My worry is I have no idea how to maintain it as no one showed me anything and now I worry how soon it will have problems costing me a lot more money. $5000+ was already enough.