MartDiscover.comMartDiscover.com is a leading shopping website offering thousands of diverse and high-quality products from reputable suppliers worldwide. We take pride in being a trustworthy destination for all your shopping needs, from fashion, electronics, home appliances, cosmetics, to toys, and much more.
MartDiscover.com (martdiscover.com) has 131 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Kyle D.
I placed an order and received a confirmation and charge to my CC, but no further word for six days. After two update requests to support (the first of which went unanswered) they responded, cancelled my order and refunded the charge. Wasted my time and I won't be back.
Natan G.
I ordered a Cuisinart food processor on January 1st. I received an automated confirmation email in response to my order but have not received any communication at all since that time. I have reached out by phone, email, and via the website and have received no response.
Liander
Poor quality of product, damaged and not usable. We did submit that there was an issue within 14 days but did not hear anything back
Response from MartDiscover.comJan 2, 2025
We sincerely apologize for any inconvenience caused. However, as per our policy, if a defective product is received, we ask that customers notify us within 14 days of receipt. Since it's been over a month since the delivery date, this unfortunately falls outside of the time frame for returns or replacements. We have sent the warranty information to your email, and we recommend reaching out to the manufacturer directly for warranty or repair options. Upon reviewing our records, we did not find any emails from you about this matter within the 14 days. Please reply to our email so that we can assist you further.
RENEE
i wouldn't trust this company. i read all the reviews and tried to trust the good ones-- but after an order and shipping i TOO got an email that it was damaged in shipping and was refunded. also- they don't allow you to pay through paypal so now i am wondering if they do this just to get credit card info to scam you later.
Response from MartDiscover.comDec 25, 2024
We truly apologize for the frustration and concern this situation has caused. Due to an unexpected shipping issue, we were unfortunately unable to fulfill your order before Christmas as we had hoped, and as a result, we had to cancel it and issue a refund. We understand how disappointing this is, and we're genuinely sorry for any inconvenience caused. Regarding the payment process, we use Stripe as our secure payment gateway, which ensures that your payment information is handled with the highest level of security. We take privacy and security seriously, and our goal is to provide a safe, smooth shopping experience for all customers.
miguel L.
The only reason why I give 1 star is because I can’t give 0 stars, after A whole week my order done they cancel it because they say the delivery going to take longer than normally. I don’t recommend this store they are unprofessional. And liers
Response from MartDiscover.comDec 20, 2024
We sincerely apologize for the inconvenience you experienced. Due to the high volume of orders during the holiday season, our shipping partners faced delays beyond our control. To ensure you received your product in a timely manner, we had to cancel your order and issue a full refund, and we're working to improve our processes to prevent situations like this in the future.
Nicole U.
I ordered a coffee maker from their website. It took about 5 days to ship and immediately it was marked as "return to sender". They stated it was damaged in shipping. It took a week for it to return to sender which involved it making the entire trip to my town and being sent back (when it was at their distribution site to start with). THEN instead of shipping me a new one like I requested they told me that they are refunding the product so I lose the price from which it was purchased at. Do not use this company they give you the run around.
Response from MartDiscover.comDec 9, 2024
We sincerely apologize for the inconvenience you've experienced with your order. Regarding the refund, we’re truly sorry it didn’t resolve the situation to your satisfaction. We’ll be sure to look into your experience more closely and work on improving our processes to prevent situations like this from happening in the future. We appreciate your feedback and would like to make this right. If you’re open to it, please reach out to our customer support directly, and we’ll do everything we can to address your concerns.
Sam
Its scammer website, charged my card 3 times, still stays your card declined and di not process the order and no one pick up the phones phones doesn't even go through
Response from MartDiscover.comJun 24, 2024
We're sorry for the inconvenience you've experienced. Your card was declined by your bank, so please contact them for more information. We're also addressing the phone line issues to ensure better service in the future.
Michael M.
Cancelled order said could not deliver in time? No contact and does not answer emails
Response from MartDiscover.comJun 6, 2024
We apologize for any inconvenience caused. We did send you an email to notify you of the cancellation and replied to your email immediately, even though you emailed us at 12pm. Please double-check your email, including your spam folder, to ensure you have received our messages.
