Mars, IncorporatedReviews of mars.com

Please do not buy anything from this corrupt American company. I found a screw in an Easter egg m and ms and after months they only reply back now saying we found nothing on our production line. But not to worry we can send you £5 pounds but you can't have a voucher or a cheque. So you have to click on a link that by the way doesn't work. And another company will take over to issue your refund either through your bank account or PayPal I think not. They also made me send all the details which I did by post and they claim it was never received. Told the supermarket concerned. And I will never ever ever buy anything from this company again. Also their call centres are abroad they don't understand you and then place you on hold for over 20 minutes

Awful company. Bought pack of 4 Mars bars which are already measly , one didn’t even have a Mars bar in it. Phoned company, got to speak to someone in a call center in the Philippines , very poor English speaking, 25 minutes of my life later , faffing about sending photos , batch number, expiry date , emails promising a refund, still waiting. Terrible customer service. I want to give minus stars for being a terrible company.

Had a problem with a batch filled out their form and heard nothing for 2 months I phoned them up said I’d emailed they looked it up and issued me £15 in vouchers to buy another multi-box After 2 weeks travelling all the local large stores nobody would take them I then sent an email asking if they could tell me where to use them heard nothing for 5weeks Phoned and told them only 2 weeks before they ran out told them my problem they confirmed my contact details and said they’d let me know They ran out 2 weeks ago so a month later I’ve still heard nothing I no longer feed my cat whiskas products I now pay good money for UNTAMED look them up Some may say they’re expensive but you get what you pay for Whiskas customer service are useless

I started working at the Lebanon, Tn plant in Jan. My son got sick and passed away in February. The ONLY phone call I received was about my attendance and asking for my resignation due to the point system. Mars is really good at making people feel like they care but bottom line, they don’t give a flying F about their employees. I gladly resigned and removed myself from such a toxic environment. Period.

I will be boycotting this company indefinitely since I discovered that it was sold off to a US owner. The sale of historic UK companies to the US is a part of a larger erosion of the UK's history, and I am unwilling to support it, especially in light of the US' recent behaviour. All of this is a shame - I quite like Mars chocolate - but from here on I'll be buying Terry's instead.

Beware!! Mars a Company established since 1932 has seriously compromised the quality of 1 kg tub of Instant Hot Chocolate. 1 kg Tub has only 8% cocoa powder compared to 370gm of instant Hot Chocolate that has 10% cocoa powder. I was shocked to see more white Gunge dust powder in the 1kg tub and it was tasteless..having a second shock when I read the reduced amount of cocoa powder. This gunge powder does not even mix in hot water they stay there like little undissolved floaters. God only knows what rubbish they are putting in the mix just to BULK UP the quantity. Deceiving the consumer and racking 47 billion in profits and managers getting 300k salaries is seriously not a good code of ethics for old established Company. I wonder how many other mixes and treats of Mars Wrigley have low quality ingredients in them. As I see other reviews from consumers of Mars products and how unhappy they are with the product they purchased and To put salt on wounds of heart broken consumers a 47 Billion profiting Company takes 4 LONG weeks to send a small reimbursement voucher. After the discovery of the cheapness and low grade of hot chocolate, I have blended the 100% cocoa nibs into fine powder add cocoa powder with 1/2 tsp of coffee ( optional ) and add 1 tablespoon of coffee mate powder and it tastes super delicious and use little whisk to make froth..and every sip is absolutely divine and has a heavenly taste. So much better than the rubbish they are selling at a horrendous 200% profit! This way at least you know you are having the real cocoa powder which has great nutritional properties...instead of getting cheated by Mars Galaxy hot chocolate. Mars Consumer Team and Team who makes the formulations I hope you have some consciousness left that knowingly you are making a RUBBISH PRODUCT and DECEIVING THE CONSUMER!! SHAME ON YOU!

Complained last year about a pack of a Snickers which tasted awful. They said they would investigate after around two weeks was told by e mail will send voucher as compensation. Have today received a letter dated 8th December and a £2.00 voucher, the voucher is fair enough, however the letter is dated 3 months ago and my initial complaint would be way back in November. Does not say much for their company or customers. If you Mars Wrigley read this the reference is Case ID 07760968.

Bought some minstrels today after a long time not buying them. OMG I thought they were smarties absolute joke these companies charging double for half the product price and low quality ingredients. No wonder people are going back to basics and cooking from scratch. It's great an awakening is happening around the food industry and other aspects of life because they will lose in the end we all just have to stop buying and supporting these greedy bar stewards.